19
years of experience
Andersen's profound Salesforce support expertise spans multiple dynamic domains, including fintech, healthcare, media and entertainment, and transportation.
Salesforce Support Services
High-quality support nurtures competitive success
130
certifications
As a trusted provider of high-quality Salesforce support, we continuously expand and validate our expertise, as reflected by the certifications we have earned.
4.9/5
on Clutch
Our ability to deliver high-load and large-scale Salesforce support solutions is consistently confirmed by positive feedback from clients around the world.
Salesforce support services
Customer support through various communication channels, ensuring prompt responses to inquiries.
To ensure smooth and efficient collaboration, you can choose the most convenient way to reach our support team from the following communication channels:
- phone;
- email;
- service desk system;
- messaging apps.
Registration and processing of incidents reported by system users to quickly resolve issues and minimize downtime.
Key steps we take to ensure efficient incident handling:
- Goal: Ensure the fastest possible response, minimize downtime, and guarantee stable system operation;
- Incident registration: Logging user requests through available channels;
- Classification and prioritization: Determining the category, criticality level, and processing order of the incident;
- Progress monitoring: Tracking the status and resolution stages in real time;
- Analytics and reporting: Collecting statistics to identify recurring issues and improve service quality.
Monitoring and managing current client tasks to ensure timely completion and enhance operational efficiency.
We ensure transparent control over the execution of current client tasks, improve collaboration efficiency, and guarantee adherence to agreed timelines by performing:
- Task registration: Logging all active client requests and assignments;
- Assignment of responsible parties: Distributing tasks among specialists or teams;
- Prioritization: Defining the importance level and execution order;
- Escalation: Raising tasks to a higher level in case of delays or complications.
Handling requests from stakeholders to ensure transparent communication and meet the needs of all project participants.
We establish a structured process for handling stakeholder requests, ensuring transparent communication and prompt response to the needs of all project participants:
- Organizing a single entry point for all requests;
- Progress updates: Providing regular interim updates on request statuses;
- Agreement documentation: Recording all agreed decisions and deadlines;
- Closure with confirmation: Finalizing request processing with the initiator's approval.
Managing service delivery, including planning, monitoring, and improving processes to enhance support quality and customer satisfaction.
We ensure effective management of service delivery by systematically planning and improving processes to enhance support quality and your satisfaction:
- Defining service standards: Establishing clear SLAs to measure service quality;
- Resource planning: Allocating team members and tools to deliver tasks without overload;
- Monitoring key metrics: Tracking indicators that impact service performance;
- Customer satisfaction assessment: Systematically gathering and analyzing feedback to adjust services.
Why choose us for Salesforce support
Agility
We offer an Agile shared team model, starting from just two hours a day and with transparent SLAs to eliminate high fixed costs and staffing risks.
Speed
With up to three business days for issue resolution after clarifying all details, and with transparent tracking, customers benefit from quick response times and clear visibility into progress.
Expertise
Andersen provides certified Salesforce experts and charges for results, not hours, which ensures customers pay for actionable outcomes.
Engagement workflow
Salesforce support packages
Andersen provides trusted expertise to keep your Salesforce environment stable and efficient
Critical incidents from system users
Unexpected login or access issues;
Data integrity and loss incidents;
Integration failures with external systems;
Critical automation or flow breakdowns;
Urgent permission and security escalations.
Current backlog of client tasks, if any
Enhancements and customizations;
Workflow and approval rule adjustments;
Data import/export and deduplication tasks;
Scheduled reports and dashboard tuning;
Bug fixes for custom components.
Stakeholder requests
New user onboarding and training;
Change requests for roles and profiles;
Adding new objects or fields;
Compliance and audit support;
Integration improvements.
Salesforce certifications
Recognition of our teams' deep expertise, qualifications, and skills in Salesforce support solutions.
Salesforce products and ecosystem
A full range of Salesforce clouds and integrated solutions to power your digital transformation.
- Sales Cloud
- Service Cloud
- Marketing Cloud and MCAE (Pardot)
- Experience Cloud and Customer Portals
- Commerce Cloud B2B and B2C
- Data Cloud
- Net Zero Cloud
- Customer 360
- Industry-specific solutions
- Custom solutions on Salesforce Lightning
- CPQ, Field Service
- MuleSoft and other middleware
- AppExchange products
- AI: Agentforce and Einstein
- Tableau, Slack
- Salesforce Mobile App
- Heroku
- Third-party integrations
Salesforce support case studies
Here is how our Salesforce support services have delivered measurable value across industries.
FAQ
No limitations apply here. We are fully equipped to process your requirements, review the documentation, and handle the Salesforce support process within our team.
Get a free consultation on Salesforce solutions
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
