Andersen provides Salesforce support across fintech, healthcare, retail, and logistics, drawing on 19+ years of enterprise CRM experience.
Salesforce Support Services
Andersen delivers Salesforce support services for ongoing administration, bug fixing, proactive monitoring, and release management. Certified teams maintain CRM health, resolve incidents across L1–L3 support levels, and improve user adoption across all Salesforce clouds.
Expertise, experience, and certifications behind reliable Salesforce support
Our 130+ certifications validate deep expertise in Salesforce support, covering administration, development, and CRM delivery.
A 4.9/5 Clutch rating reflects client satisfaction across complex CRM optimization and platform delivery projects.
Salesforce support services we provide effectively
Andersen manages Salesforce org configuration, user permissions, profiles, and role hierarchies so your team operates without growing backlogs. Certified administrators handle user management, user training, onboarding, and access control, freeing staff to focus on sales and service.
Administration scope:
- User provisioning, roles, profiles, and permission sets;
- Sandbox management, org settings, and security configuration;
- Help desk response for L1 and L2 requests from end users.
We diagnose and resolve errors across flows, Apex triggers, validation rules, and third-party integrations to restore production stability. Issue resolution is prioritized by business impact to minimize downtime and protect data quality across the org.
Troubleshooting includes:
- Root cause analysis for flow, Apex trigger, and integration failures;
- Data quality fixes and duplicate record resolution;
- Bug fixing with code review to prevent regression.
Andersen runs scheduled org health checks and continuous system monitoring to detect technical debt, performance bottlenecks, and security risks as part of a structured Salesforce support plan. Proactive monitoring reduces unplanned downtime and keeps uptime targets on track.
Monitoring activities:
- Scheduled health check of the Salesforce org for performance and configuration issues;
- Proactive monitoring for governor limits, automation failures, and API errors;
- Regular reports on system status, risk exposure, and remediation recommendations.
We manage user permissions, security configurations, and compliance controls to keep your Salesforce org protected and audit-ready. Security checks cover field-level security, org-wide defaults, sharing rules, and login policies aligned to compliance requirements.
Security and access scope:
- User permission reviews, security checks, and access control audits;
- Data security configuration for GDPR and compliance framework requirements;
- Incident response coordination for unauthorized access and data loss events.
Our team applies data management controls to prevent data loss, maintain data security, and resolve data quality issues across your org. Data migration, deduplication, and governance routines keep CRM records accurate and ready for reporting.
Data services:
- Data migration planning and validation across Salesforce environments;
- Deduplication, cleansing, and data quality rule management;
- Compliance management for data retention and GDPR-related requirements.
Our team handles configuration changes and custom Apex, Lightning Web Component, and Visualforce development to align Salesforce with evolving business requirements without introducing technical debt. Declarative tools are applied first to keep the org maintainable.
Development scope:
- Declarative configuration for objects, fields, page layouts, and record types;
- Custom Apex, Lightning Web Components, and Visualforce development;
- Configuration reviews to reduce complexity and improve performance tuning.
Andersen builds, maintains, and optimizes workflow automation across Flows, Process Builder, and Apex-based logic to eliminate manual steps and improve operational efficiency. Automation support includes error monitoring, rule updates, and redesign when business processes change.
Automation support includes:
- Flow and Process Builder troubleshooting, updates, and redesign;
- Apex trigger optimization and error handling for automated processes;
- Approval process maintenance and workflow rule adjustments.
Andersen maintains API integrations between Salesforce and third-party providers — including ERP, marketing, billing, and data platforms. We resolve connection failures, monitor API limits, and add new integrations as the business grows.
Integration work covers:
- Troubleshooting and repair of broken API integrations;
- New connector development using REST, SOAP, and platform events;
- Integration documentation and change management for third-party systems.
Our team designs and maintains reports and dashboards that give business users real-time visibility into sales, service, and marketing performance. We optimize report queries and scheduled jobs to keep dashboard performance high as data volumes grow.
Analytics scope:
- Custom report and dashboard design for sales, service, and marketing teams;
- Scheduled data exports and performance tuning for large report volumes;
- Reporting governance to ensure consistent metric definitions across teams.
We manage seasonal Salesforce releases, sandbox environments, and deployment pipelines to prevent regressions and reduce disruption to production workflows. Every change follows a documented process with rollback procedures and post-release validation.
Release management steps:
- Seasonal Salesforce release impact assessment and sandbox testing;
- Deployment from sandbox to production with rollback procedures;
- Environment governance for sandbox refresh, provisioning, and usage controls.
Andersen supports user adoption by delivering training sessions, creating documentation, and resolving usability issues that slow CRM usage. Higher user adoption reduces shadow IT workarounds, improves data quality, and increases the return on your Salesforce investment.
Adoption support includes:
- User training sessions, guides, and onboarding materials for new and existing users;
- User management reviews and role-based access documentation;
- Usability recommendations based on usage data and support ticket patterns.
We assess your Salesforce org architecture, identify optimization opportunities, and produce a prioritized roadmap for resolving technical debt and planning future enhancements. Advisory work gives clients a clear path from the current state to long-term CRM goals.
Advisory scope:
- Org architecture review and technical debt analysis with prioritized recommendations;
- CRM optimization guidance for performance, scalability, and maintainability;
- Strategic roadmap development aligned to business requirements and Salesforce releases.
Get a free Salesforce org health check
Salesforce support success stories
Andersen's Salesforce support services resolved complex CRM issues, restored data quality, and improved productivity for clients in eCommerce, consulting, healthcare, and media.
Sweden
Home services CRM optimization
Andersen optimized Marketing Cloud Account Engagement and Service Cloud to increase agent productivity by 5%, improve NPS by 15%, and enable seamless omnichannel engagement.
Salesforce products and ecosystem solutions we support
Andersen maintains the full Salesforce product stack — from Sales Cloud and Service Cloud to Data Cloud, AppExchange apps, and custom third-party integrations.
- Sales Cloud
- Service Cloud
- Marketing Cloud and MCAE (Pardot)
- Experience Cloud and Customer Portals
- Commerce Cloud B2B and B2C
- Data Cloud
- Health Cloud
- Financial Services Cloud
- Net Zero Cloud
- Industry-specific solutions
- Custom solutions on Salesforce Lightning
- CPQ, Field Service
- MuleSoft and other middleware
- AppExchange products
- AI: Agentforce and Einstein
- Tableau, Slack
- Salesforce Mobile App
- Heroku
- Third-party integrations
Salesforce support scope
Andersen's Salesforce support scope covers critical incidents, task backlogs, and stakeholder requests to keep your CRM stable under agreed SLA terms.
User-reported critical incidents
Login or access failures
Data integrity or loss incidents
External integration failures
Critical automation or Flow failures
Permission or security incidents
Current task backlog, if applicable
Enhancements and customizations
Workflows and approvals updates
Data import, export, and deduplication
Report and dashboard optimization
Custom component bug fixes
Stakeholder requests
Users onboarding and training
Access and permission changes
Data model changes
Compliance and audit support
Integration enhancements
When to choose a third-party Salesforce support partner
Overloaded Salesforce team
Your in-house admin handles user requests, releases, and bug fixing simultaneously, creating a growing backlog. Outsourced Salesforce support services add dedicated capacity without permanent headcount costs.
Managing growing support backlog
Unresolved tickets accumulate and response times exceed agreed SLA thresholds. A dedicated Salesforce support partner takes on backlog reduction, triage, and issue resolution within defined timelines.
Increasing Salesforce complexity
New clouds, API integrations, and AppExchange products multiply configuration risk. A certified consulting partner manages complexity and prevents technical debt from disrupting production operations.
Why choose Andersen for professional Salesforce support
Andersen delivers certified, SLA-backed Salesforce support with a dedicated team, transparent reporting, and compliance credentials that reduce CRM risk.
19+ years of enterprise CRM experience
Andersen has delivered CRM solutions for 19+ years across fintech, healthcare, and enterprise sectors. This depth enables faster diagnosis, fewer escalations, and more reliable Salesforce support outcomes for every engagement.
Certified Salesforce specialists
Our team holds 130+ Salesforce certifications covering administration, development, and architecture. Clients receive support from verified specialists who resolve platform issues without guesswork or trial-and-error cycles.
ISO 27001 and SOC 2 certified delivery
Andersen is certified under ISO 27001 and SOC 2, ensuring data security, compliance management, and security checks throughout every CRM engagement. Clients meet audit requirements without extra overhead.
Transparent SLAs and monthly reporting
Every engagement is governed by a documented SLA that defines response time, resolution time, and ticket escalation rules. Clients receive monthly reports on request volume, performance, and prioritized recommendations.
Flexible engagement models
Andersen offers time and material, monthly fees, and dedicated team models that match your support volume and budget. Clients can start small, scale coverage to 24/7, and adjust scope as Salesforce needs evolve.
Global support coverage
Our delivery teams operate across time zones with 24/7 coverage options for critical systems. Distributed capacity means production incidents are addressed without waiting for local business hours to resume.
Salesforce certifications
Andersen's certified team holds credentials across all major Salesforce clouds, validating the expertise applied in every CRM engagement and production support delivery.
What our clients say
Clients partner with Andersen to resolve complex CRM issues and keep their Salesforce org stable. Here is what they share about working with us.
Our Salesforce support process
Get reliable Salesforce support services with guaranteed SLA protection
Frequently asked questions
Salesforce support services cover the ongoing administration, bug fixing, monitoring, and enhancement of a live Salesforce org. A Salesforce support plan typically includes L1–L3 help desk coverage, proactive monitoring, data management, integration maintenance, seasonal releases management, and release management — all governed by a service level agreement.
Get a free consultation on Salesforce solutions
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
