Comprehensive E2E IT Support Services

Continuous IT Support Services for your business

24/7
or custom schedule

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

92%
CSat

By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!

40 000
tickets+ per month

Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy

24/7
or custom schedule

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

92%
CSat

By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!

40 000
tickets+ per month

Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy

Andersen tech support services

Andersen is a top choice for any team requiring full-cycle IT Support and Maintenance Services across all the applicable domains at every conceivable stage.

We are ready to assume full responsibility for:

  • Supporting your existing app across Tiers 1, 2, and 3
  • Providing QA for ongoing fixes
  • App development on-demand and architecture review

Andersen is a top choice for any team requiring full-cycle IT Support and Maintenance Services across all the applicable domains at every conceivable stage.

We are ready to assume full responsibility for:

  • Supporting your existing app across Tiers 1, 2, and 3
  • Providing QA for ongoing fixes
  • App development on-demand and architecture review

Additional IT Support Services

In order to achieve the best possible results in IT Support Services, we offer some extra services and options for our customers.

E2E approach to support

ServiceDesk software integration (configuration, installation, management).

360-degree view

Complex monitoring solution designed to keep track of the entire system.

Transparent estimates

Accurate estimates of infrastructure ownership costs.

Process setup

Design and implementation of the tech support process.

Effective problem-solving

Careful analysis of existing and potential bottlenecks for proactive actions.

Full control over infrastructures

Effective asset management practices covering all applicable aspects.

IT Support models with Andersen

As an IT support partner chosen by numerous companies all over the world, we have a great body of knowledge, workflows, and application maintenance support practices in place to cover your unique business and tech needs.

L1

Call Center

For clients and employees.

  • Incoming tasks and tickets;
  • Calls;
  • Emails;
  • Monitoring issues.

L2

Infrastructure

For servers, networks, clouds, and services.

  • Server equipment;
  • Network equipment;
  • Server OS;
  • Virtualization;
  • Inventory management.

L3

Application support

For business systems and applications.

  • Bug fixing;
  • Performance management;
  • Data analysis;
  • Data export/import;
  • Disaster recovery.

Andersen’s IT Support packages

Andersen’s IT Support team offers varying service packages so that you can choose the one most tailored to your actual business and tech needs.

Small

$2,700 per month

  • Channel: 1 channel
  • Initial phase: must
  • Number of tickets: <100
  • Reporting: our basic template

Basic

$5,400 per month

  • Channel: 2 channels (to choose from)
  • Initial phase: must
  • Number of tickets: <250
  • Reporting: extended
  • Addition: 1 spike enhancement*

Special

Custom

  • Channels: custom
  • Initial phase: must
  • Number of tickets: custom
  • Reporting: customer’s template
  • Additional: extended analytics

Request the price of Outsourced IT Support Services

Andersen's IT Application Support and Maintenance case studies

Here is how we help customers derive maximum benefit from their software with our Application Support Services.

Testimonials

1/0

We are proud of the great projects Andersen has taken part in. Here is what our customers say about our Support and Maintenance Services.

Book a free IT consultation

What happens next?

An expert contacts you after having analyzed your requirements;

If needed, we sign an NDA to ensure the highest privacy level;

We submit a comprehensive project proposal with estimates, timelines, CVs, etc.

Customers who trust us

SamsungVerivoxTUI

Book a free IT consultation