24/7
or custom schedule
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
Continuous IT Support Services for your business
92%
CSat
By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!
40 000
tickets+ per month
Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy
24/7
or custom schedule
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
92%
CSat
By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!
40 000
tickets+ per month
Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy
Andersen tech support services
Product support
Andersen is a top choice for any team requiring full-cycle IT Support and Maintenance Services across all the applicable domains at every conceivable stage.
We are ready to assume full responsibility for:
- Supporting your existing app across Tiers 1, 2, and 3
- Providing QA for ongoing fixes
- App development on-demand and architecture review
Product support
Andersen is a top choice for any team requiring full-cycle IT Support and Maintenance Services across all the applicable domains at every conceivable stage.
We are ready to assume full responsibility for:
- Supporting your existing app across Tiers 1, 2, and 3
- Providing QA for ongoing fixes
- App development on-demand and architecture review
Infrastructure support
Keep your IT infrastructures and systems working in a continuous and ceaseless fashion.
Entrust Andersen with supporting your:
- Operating systems, Network, Storage, Corporate IT applications
- Security and IT Governance
- Telephony, hardware support of laptops, PCs and other devices
Cloud support
A cloud-based approach to business reveals lucrative opportunities while creating simultaneous risks. With Andersen’s outsourced tech support services, you can be sure there will be only advantages, with no associated shortcomings and issues.
Let Andersen take care of your:
- Native infrastructure services, provided by GCP, Azure, AWS
- IaaS, SaaS, PaaS solutions, and hybrid infrastructures
- Cloud development cycle support pipelines
- Cloud databases, incl. Oracle, SQL, PostgreSQL, Mongodb, etc
Value-added services
Whether you want to thoroughly upgrade a single dimension of your corporate IT environment or boost an entire range of them simultaneously, Andersen's team of tech support experts will provide you with valuable and effective assistance to cover every priority:
- Data backup and recovery with DR plan
- Development and deployment of ML-services
- Infrastructure and architecture design
- Database migrations
- Audit support and execution
Additional IT Support Services
In order to achieve the best possible results in IT Support Services, we offer some extra services and options for our customers.
E2E approach to support
ServiceDesk software integration (configuration, installation, management).
360-degree view
Complex monitoring solution designed to keep track of the entire system.
Transparent estimates
Accurate estimates of infrastructure ownership costs.
Process setup
Design and implementation of the tech support process.
Effective problem-solving
Careful analysis of existing and potential bottlenecks for proactive actions.
Full control over infrastructures
Effective asset management practices covering all applicable aspects.
IT Support models with Andersen
As an IT support partner chosen by numerous companies all over the world, we have a great body of knowledge, workflows, and application maintenance support practices in place to cover your unique business and tech needs.
L1
Call Center
For clients and employees.
- Incoming tasks and tickets;
- Calls;
- Emails;
- Monitoring issues.
L2
Infrastructure
For servers, networks, clouds, and services.
- Server equipment;
- Network equipment;
- Server OS;
- Virtualization;
- Inventory management.
L3
Application support
For business systems and applications.
- Bug fixing;
- Performance management;
- Data analysis;
- Data export/import;
- Disaster recovery.
Andersen’s IT Support packages
Andersen’s IT Support team offers varying service packages so that you can choose the one most tailored to your actual business and tech needs.
Small
$2,700 per month
- Channel: 1 channel
- Initial phase: must
- Number of tickets: <100
- Reporting: our basic template
Basic
$5,400 per month
- Channel: 2 channels (to choose from)
- Initial phase: must
- Number of tickets: <250
- Reporting: extended
- Addition: 1 spike enhancement*
Special
Custom
- Channels: custom
- Initial phase: must
- Number of tickets: custom
- Reporting: customer’s template
- Additional: extended analytics
Small
$3,700 per month
- Source: our ticket system
- Initial phase: must
- Managed services: up to 10
Basic
$6,500 per month
- Source: our ticket system + external ticket system
- Initial phase: must
- Managed services: up to 15
- Monitoring: included
- Maintenance: included
Special
Custom
- Source: our ticket system + external ticket system
- Initial phase: must
- Managed services: unlimited*
- Monitoring: included + external monitoring
- Maintenance: included + custom checks + custom policies
Small
$4,000 per month
- Source: our ticket system
- Initial phase: must
- Severity: critical
- Personal manager: included
- SLA/SLO plan: 1
Basic
$6,700 per month
- Source: our ticket system + external ticket system
- Initial phase: must
- Severity: critical, high
- Personal manager: included
- SLA/SLO plan: 2
Special
Custom
- Source: Our ticket system + external ticket system
- Initial phase: must
- Severity: Critical, High, Medium
- Personal manager: customer’s
- SLA/SLO plan: customer’s policies
Request the price of Outsourced IT Support Services
Andersen's IT Application Support and Maintenance case studies
Here is how we help customers derive maximum benefit from their software with our Application Support Services.
Testimonials
1/0
We are proud of the great projects Andersen has taken part in. Here is what our customers say about our Support and Maintenance Services.
Book a free IT consultation
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
Book a free IT consultation
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