24/7
full-stack monitoring
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
Continuous IT support services for the stability of your business
220+
applications supported
Andersen has accumulated significant expertise in software application support and maintenance
30%
gain in operational efficiency
Maximize your potential with tailored solutions, ensuring smooth operations and great application performance at every turn
24/7
full-stack monitoring
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
220+
applications supported
Andersen has accumulated significant expertise in software application support and maintenance
30%
gain in operational efficiency
Maximize your potential with tailored solutions, ensuring smooth operations and great application performance at every turn
Success-oriented support with real impact
The effective and result-oriented application maintenance and support solutions offered by our company are based on an end-to-end approach. Andersen excels at identifying both already present issues and potential risks and swiftly finding the best resolution to minimize your downtime and resource losses.
As your application support and maintenance partner, we can be a one-stop shop at all three levels – L1 for end-user support, L2 for infrastructural aspects, and L3 for development – so you can concentrate on your core corporate priorities while we keep apps running flawlessly with reduced ownership costs.
Support and maintenance services
Maintain seamless and trouble-free communication across multiple channels while enhancing employee and customer satisfaction with reliable support provided by Andersen’s team.
Main L1 activities:
- Inbound tasks and tickets;
- Calls;
- Emails;
- Issue monitoring.
Maintain seamless and trouble-free communication across multiple channels while enhancing employee and customer satisfaction with reliable support provided by Andersen’s team.
Main L1 activities:
- Inbound tasks and tickets;
- Calls;
- Emails;
- Issue monitoring.
Focused on incident management for rapid issue resolution, our L2 team handles escalated incidents from L1, conducts in-depth diagnostics, and coordinates with higher-level support teams as needed.
Key L2 responsibilities:
- Resolving incidents and identifying root causes;
- Monitoring and responding to system alerts;
- Escalating complex incidents to L3 support;
- Maintaining accurate incident records and documentation.
This level involves code-level application development and maintenance efforts to ensure excellent functionality and performance. Andersen’s L3 team addresses bugs and performance issues, as well as creates new features while managing advanced troubleshooting.
What L3 offers:
- Bug fixing and performance optimization;
- Deep code debugging and application improvements;
- Integration of new features and technologies;
- Support for major releases and urgent fixes.
The mission here is to manage and optimize resource utilization to maintain efficient system performance. Capacity management ensures systems are prepared for future growth and can avoid performance bottlenecks.
What capacity management is for:
- Monitoring resource usage;
- Planning for future growth;
- Balancing resource load;
- Identifying and addressing performance bottlenecks.
As an application maintenance company, we not only ensure that the software runs as planned but also provide timely updates to keep it high-performing, modern, and protected.
Andersen’s application maintenance services:
- Bug fixing;
- Code refactoring;
- Feature enhancements;
- Integration updates.
Proper application maintenance and support services require continuous monitoring to detect issues before they escalate into costly problems and to resolve them promptly and cost-effectively.
Andersen provides:
- Real-time tracking;
- Error diagnostics;
- Resource utilization assessment;
- Proactive issue resolution.
Cyber security is a critical aspect of application maintenance services. Malicious manipulations and the loss of sensitive data can harm budgets, reputation, and business prospects.
Andersen can ensure:
- Threat detection and prevention;
- Data protection and encryption;
- Access control;
- Incident response and recovery.
Why choose us for application support and maintenance?
Decrease downtime
Andersen reduces downtime via proactive monitoring, automated alerts, and incident response teams, ensuring availability through maintenance and redundancy.
Enable cost savings
With us, costs are cut by optimizing resources, automating processes, and leveraging cost-effective cloud infrastructure, which reduces waste and energy use.
Amplify security
Andersen ensures continuous monitoring and swift issue resolution. Disaster recovery plans and backup systems protect against unexpected failures and data loss.
Enhance reliability
Andersen provides flexible support for apps of any size, offering dedicated teams for focused assistance and shared teams for scalable, cost-effective service.
Improve operational efficiency
Streamlining operations by automating tasks, improving data management, and optimizing flows to reduce errors, increase efficiency, and accelerate turnaround.
Enjoy easy scale-up/scale-down
Andersen performs HR scaling to meet short-term demands, enabling quick staff adjustments while ensuring efficient scaling down as needed.
Decrease downtime
Andersen reduces downtime via proactive monitoring, automated alerts, and incident response teams, ensuring availability through maintenance and redundancy.
Enable cost savings
With us, costs are cut by optimizing resources, automating processes, and leveraging cost-effective cloud infrastructure, which reduces waste and energy use.
Amplify security
Andersen ensures continuous monitoring and swift issue resolution. Disaster recovery plans and backup systems protect against unexpected failures and data loss.
Enhance reliability
Andersen provides flexible support for apps of any size, offering dedicated teams for focused assistance and shared teams for scalable, cost-effective service.
Improve operational efficiency
Streamlining operations by automating tasks, improving data management, and optimizing flows to reduce errors, increase efficiency, and accelerate turnaround.
Enjoy easy scale-up/scale-down
Andersen performs HR scaling to meet short-term demands, enabling quick staff adjustments while ensuring efficient scaling down as needed.
IT application support case studies
Here is how our application support and maintenance services have delivered measurable value across industries.
Tech stack for IT support
When providing IT support services, we use a range of robust and popular tools that are both time-tested and regularly expanded.
Right service delivery model for you
Shared managed team
Andersen’s shared managed team model provides you with a cost-effective and scalable solution. This approach to application support and maintenance is ideal for businesses looking for flexible support without the need for a full-time dedicated team. Resources are shared across multiple clients, allowing you to access specialized skills on demand.
Dedicated managed team
Andersen’s dedicated managed team model offers a personalized approach with a full-time team solely focused on your business needs. This option from our application maintenance company ensures continuity, in-depth knowledge of your environment, and a committed team ready to handle your projects and support requirements efficiently.
Staff augmentation
Andersen’s staff augmentation service allows you to seamlessly scale your workforce by adding highly skilled professionals to your existing team. Whether you need short-term support or long-term expertise, our specialists integrate smoothly into your operations, providing the flexibility to meet dynamic business demands.
Testimonials
We are proud of the great projects Andersen has taken part in. Here is what our customers say about us as an application support and maintenance partner.
Book a free IT consultation!
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
