Top-notch outsourcing technical support services

Continuous IT Support Services for your business

24/7
or custom schedule

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

92%
CSat

By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!

40 000
tickets+ per month

Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy

24/7
or custom schedule

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

92%
CSat

By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!

40 000
tickets+ per month

Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy

Benefits for your business with our tech support

Proactive attitude

With Andersen’s tech support services, you will be in the right position to detect and identify problems before your end-clients do.

24/7 availability

Andersen’s tech support experts are ever-ready to provide you with high-caliber assistance round-the-clock and eliminate any headaches.

Support from the ground up

Choose Andersen for your tech support needs, and we will assembly a whole department and set up fine-tuned processes from ground up.

Absolute data security

Andersen’s tech support experts treat all cybersecurity and data protection issues as a top priority within a well-established framework.

Advanced scalability

Any successful business must grow while staying flexible. To ensure your agility, our tech support will scale their operations as you expand.

Cost-efficiency

As an experienced vendor of outsourced tech support services, Andersen knows how to keep prices per case under control for you.

Andersen tech support services

Product support

Andersen is a top choice for any team requiring full-cycle tech support across all the applicable domains at every conceivable stage.

We are ready to assume full responsibility for:

  • Supporting your existing app across Tiers 1, 2, and 3
  • Providing QA for ongoing fixes
  • App development on-demand and architecture review

Product support

Andersen is a top choice for any team requiring full-cycle tech support across all the applicable domains at every conceivable stage.

We are ready to assume full responsibility for:

  • Supporting your existing app across Tiers 1, 2, and 3
  • Providing QA for ongoing fixes
  • App development on-demand and architecture review

Tech support levels with Andersen

Support Level 1

  • Basic support

  • Standard troubleshooting

  • Support inquiries via defined channels

Support Level 2

  • Level 1 support and troubleshooting

  • Pool of seasoned IT experts for complex support cases

  • Non-standard cases covered

Support Level 3

  • All standard support procedures

  • Dedicated experienced experts

  • Issues of advanced complexity

Testimonials

1/0

We are proud of the great projects Andersen has taken part in. Here is what our customers say about our expertise in IT Support.

Andersen's IT maintenance & support case studies

Here is how we help clients derive maximum benefit from their software

Book a free IT consultation

What happens next?

An expert contacts you after having analyzed your requirements;

If needed, we sign an NDA to ensure the highest privacy level;

We submit a comprehensive project proposal with estimates, timelines, CVs, etc.

Customers who trust us

SamsungVerivoxTUI

Book a free IT consultation