+1 917 993 9742
default picture

Application Maintenance and Support Services

Proactive development in adding features and fixing broken software with reactive development.

Flexible approach

Work the way it works for our customers, offering an individual package of services and a model of cooperation

3+
support levels

Always connected

We solve the problems of our customers quickly, regardless of what time they contact us.

24/7
availability

The best at what we do

Our team includes certified specialists with an average experience of more than 5 years

50+
support & maintenance engineers

What you get

We offer IT Applications Maintenance and Support Services (AMS) of the 1st, 2nd, and 3rd levels for not only solutions developed by Andersen but also third-party applications

level image

Level 1 support

Basic support and troubleshooting that doesn’t require big experience of deep professional expertise. It includes receiving support inquiries by the various channels.

level image

Level 2 support

Advanced support provided by the IT specialists who have good experience in dealing with non-standard issues that cannot be solved by the L1 support team.

level image

Level 3 support

Premium support provided by the most experienced engineers with specific knowledge. They deal with most complex issues.

How it works

Providing software support and application maintenance services, Andersen aims to reduce the total cost of software ownership. For this purpose, we have developed our own AMS approach, which consists of four stages (Stage 1 - up to 5 working days; Stages 2-4 - up to 20 working days in total):

Requirement collection and analysis

We study your system, conduct remote and local sessions, review the existing documentation, historical data, and workflows, develop strategies for implementing a software support team.

  • Detailed requirements collection
  • Documentation study
  • Communication strategy
  • Travail en collaboration
Knowledge transfer

Along with maintaining systems stability, we establish the team, onboard environments, tools, and accesses.

  • Seamless team establish
  • Knowledge transfer sessions
  • Fast request processing
  • Collaborative work
Service validation and testing

We check the performance of systems and teams against target service levels, calibrate target KPIs and Critical Success Factors.

  • Performance test and optimization
  • Stability control
  • Trend analysis
Extra care

We improve the operations model, automate routine tasks, eliminate problems detected after the initial transition. When this stage is completed, we take full responsibility for the software support service.

  • Fine-tune operating model
  • Achieve stable performance
  • Performance improvement of application maintenance
  • Continual Service Improvement

Pricing of software maintenance & support services

Please provide the core details of your demand so we’ll be able to calculate the service price for you as soon as possible. If you can’t provide them yet for any reason then don’t hesitate to contact us to get an individual consultancy based on your specific case.

    Support requests volume

    What’s the average volume of monthly requests?

    Support Level

    What’s the level of support functions you need?

  • Support schedule

    What’s the schedule of support you need?

    Why turn to Andersen

    You, as our client, will appreciate all the advantages of a partnership approach and cooperation with us

    Technologies and tools we use

    Windows Server, Linux, PowerShell (DSC), Kubernetes, Ansible, Docker, ServiceNow, IIS, SQL, Windows clustering, AD, AWS, Azure DevOps, Confluence, Networking, Jira, Nginx, SIP.

    Certificates

    To test knowledge, confirm their qualifications and professional skills, our experts receive the following certificates in the field of Application Maintenance & Support services: AWS, Microsoft Azure.