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Managed IT Support Services

Continuous IT support services for the stability of your business

24/7
full-stack monitoring

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

2,000+
software development experts

Andersen's versatile talent pool with extensive skill sets keeps all potential issues in check

30%
gain in operational efficiency

Maximize your business potential with tailored solutions from Andersen, ensuring smooth operations and the best possible performance at every turn

24/7
full-stack monitoring

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

2,000+
software development experts

Andersen's versatile talent pool with extensive skill sets keeps all potential issues in check

30%
gain in operational efficiency

Maximize your business potential with tailored solutions from Andersen, ensuring smooth operations and the best possible performance at every turn

Support services

As an IT support partner chosen by numerous companies globally, we offer an actionable body of knowledge, seamless workflows, and application maintenance support practices to cover your unique business and tech needs.

L1

Client support

For clients and employees.

  • Incoming tasks and tickets;
  • Calls;
  • Emails;
  • Monitoring issues.

L2

Infrastructure support

For servers, networks, clouds, and services.

  • Server equipment;
  • Network equipment;
  • Server OS;
  • Virtualization;
  • Inventory management.

L3

Application support

For business systems and applications.

  • Bug fixing;
  • Performance management;
  • Data analysis;
  • Data export/import;
  • Disaster recovery.

Why partner with us for IT support?

E2E approach to support

Andersen's talent pool is comprised of experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.

Amplified security

Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.

Proactive problem-solving

Andersen will proactively and continuously monitor your IT systems 24/7 to pinpoint and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses to a minimum.

Greater cost-efficiency and estimates

Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.

Optimized resource management

Free up your available internal resources to focus on core corporate activities, facilitate innovation and overall productivity, and attain complete business success.

Boosted scalability

As companies grow and evolve, their needs change. Andersen scales its services accordingly, resulting in total alignment with your requirements.

E2E approach to support

Andersen's talent pool is comprised of experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.

Amplified security

Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.

Proactive problem-solving

Andersen will proactively and continuously monitor your IT systems 24/7 to pinpoint and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses to a minimum.

Greater cost-efficiency and estimates

Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.

Optimized resource management

Free up your available internal resources to focus on core corporate activities, facilitate innovation and overall productivity, and attain complete business success.

Boosted scalability

As companies grow and evolve, their needs change. Andersen scales its services accordingly, resulting in total alignment with your requirements.

Service delivery models we offer

Round-the-clock tech support desk

Our L1 and L2 support desk services will swiftly handle issues associated with your IT infrastructure and resolve tickets from end-users 24/7.

Managed IT support

This framework is for those who need end-to-end support coupled with ceaseless proactive monitoring. Andersen will assume full responsibility for your cloud network, mobile and web-based apps, hosting facilities, communication channels, etc.

Support staff augmentation

Select this option to economically enhance your support capabilities, fill skill gaps, or handle fluctuating workload levels. Andersen is the IT partner who will provide you with the right talent for your team augmentation needs.

Andersen’s IT Support packages

Andersen’s IT support team offers varying service packages. Please choose the one that best suits your immediate business and tech needs.

Small

$3,700 per month

  • Source: our ticket system
  • Initial phase: must
  • Managed services: up to 10

Basic

$6,500 per month

  • Source: our ticket system + external ticket system
  • Initial phase: must
  • Managed services: up to 15
  • Monitoring: included
  • Maintenance: included

Special

Custom

  • Source: our ticket system + external ticket system
  • Initial phase: must
  • Managed services: unlimited*
  • Monitoring: included + external monitoring
  • Maintenance: included + custom checks + custom policies

Get a quote for Outsourced IT Support

Our tech stack for IT support

When providing IT support services, Andersen uses a range of robust and popular tools that are both time-tested and regularly expanded.

IT Application Support case studies

Here is how we help customers benefit from software with our application support services.

Testimonials

We are proud of the great projects Andersen has taken part in. Here is what our customers say about our Support and Maintenance Services.

Book a free IT consultation!

What happens next?

An expert contacts you after having analyzed your requirements;

If needed, we sign an NDA to ensure the highest privacy level;

We submit a comprehensive project proposal with estimates, timelines, CVs, etc.

Customers who trust us

SamsungVerivoxTUI

Book a free IT consultation!