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IT Software Support and Maintenance Services

Minimal downtime. High performance. Full availability

Since 2007, we have been providing maintenance & support services, making the businesses of our customers flexible, scalable, and cost-efficient.

Always connected

We solve the problems of our customers quickly, regardless of what time they contact us.

24/7 availability

The best at what we do

Our team includes certified specialists with an average experience of more than 5 years

50+ support & maintenance engineers

Flexible approach

We create an individual package of services for each customer - you pay only for you really need

5+ options for cooperation

What you get

We offer IT software maintenance services of the 1st, 2nd, and 3rd level for not only solutions developed by Andersen but also third-party applications.

Level 1 Service desk
  • Incident and request processing;
  • Dealing with common, typical, and previously documented issues;
  • Issue escalation;
  • Collecting statistics.
Level 2 Issues/problem management
  • Non-standard issue resolution;
  • Root cause analysis;
  • Provide workarounds and quick fixes to minimize business interruptions;
  • Resolution of high severity and urgent incidents.
Level 2 Product development
  • Development of permanent solutions to issues from rare curing;
  • Release and deployment management to align system changes with changing business needs.

How it works

Providing software support and application maintenance services, Andersen aims to reduce the total cost of software ownership. For this purpose, we have developed our own AMS approach, which consists of four stages:

System analysis
  • Documentation study
  • Communication strategy
  • Knowledge transfer plan

We study your system, conduct remote and local sessions, review the existing documentation, historical data, and workflows, develop strategies for implementing a software support team.

Knowledge transfer
  • Seamless team ramp-up
  • Knowledge transfer sessions
  • Fast request processing
  • Collaborative work

Along with maintaining systems stability, we ramp up the team, onboard environments, tools, and accesses.

Service validation and testing
  • Performance test and optimization
  • Stability control
  • Trend analysis

We check the performance of systems and teams against target service levels, calibrate target KPIs and Critical Success Factors.

Extra care
  • Fine-tune operating model
  • Achieve stable performance
  • Performance improvement of application maintenance

We improve the operations model, automate routine tasks, eliminate problems detected after the initial transition. When this stage is completed, we take full responsibility for the software support service.

Find out more about our hard-earned experience in IT software maintenance & support services

Take a Look at Our Maintenance & Support Cases

Here is how we help clients derive maximum benefit from their software

Why turn to Andersen

Quick start

We need only 5 days to create your Maintenance & Support team that will start operations within 20 working days of the audit stage

High-class team

Our AWS-certified engineers, ISTQB-certified QA specialists, and lead architects have been solving the most complicated problems for 12 years.

Prompt response

The response time of our specialists does not exceed 5 minutes, and to fix complex problems, we usually need no more than 4 hours.

Smooth implementation

Our services include regular product updates, which will be implemented smoothly and be invisible to users.