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IT Software Support and Maintenance Services

Minimal downtime. High performance. Full availability

Since 2007, we have been providing maintenance & support services, making the businesses of our customers flexible, scalable, and cost-efficient.

Always connected

We solve the problems of our customers quickly, regardless of what time they contact us.

24/7 availability

The best at what we do

Our team includes certified specialists with an average experience of more than 5 years

50+ support & maintenance engineers

Flexible approach

We create an individual package of services for each customer - you pay only for you really need

5+ options for cooperation

What you get

We offer IT software maintenance services of the 1st, 2nd, and 3rd level for not only solutions developed by Andersen but also third-party applications.

Level 1

Service desk

  • Incident and request processing;
  • Dealing with common, typical, and previously documented issues;
  • Issue escalation;
  • Collecting statistics.
Level 2

Issues/problem management

  • Non-standard issue resolution;
  • Root cause analysis;
  • Provide workarounds and quick fixes to minimize business interruptions;
  • Resolution of high severity and urgent incidents.
Level 3

Product development

  • Development of permanent solutions to issues from rare curing;
  • Release and deployment management to align system changes with changing business needs.

Running Projects

Filter by Service:
105

TNKB

Online Banking

RU/SB

54
26

RSTL

Video streaming, smart TV

RU/VV

2
47

SBR

Unified frontal banking system

RU/SB

15

VT

Banking software

RU/SB

1
18

NXN

Telecom billing
systems

RU/DA

9 1 1 1
20

IH

Engineering Bill of
Materials platform

USA/NLG

9 1 1 1
21

MG FN

Short-term loans,
CRM system

LV/SB

4
13

CLK

Online marketplace

RU

6
8

DCT

Payment &
acquiring systems

LV/SB

4 1
11

MES

Utility services
payment system

RU/VV

1
9

VRV

Public services tariffs
comparison platform

GER/DM

7

UVRS

Skin cream selection tool

FR/NM

1 2 1 1
13

NB

Electronic document
flow system

RU/SB

3 1 1 1
2

FT TR

Travelling for language
learners

GER/DM

1 1
10

ACLR

Banking software

BE/VT

3 1 1 1
8

KRDM

Class action lawsuits
web-service

AUS/AT

1 1 1 1
6

ASTB

Cloud-based portfolio
management

USA/RM

4 1
5

IBS G

Unified frontal
banking system

RU/SB

5
11

PR A

E-learning software

GER/DM

6
17

DR CL

Telecom ERP system

USA/AR

1 1
1

IV

Online cinema

RU/SB

1 1
2

DHB

Live streaming operator

HU/IK

7

SCR

Streaming solution to
utilise TV and social media

UK/AH

1 1
4

UNT

Smart search for
car service chains

SWED/AH

3 1
2

RDR

Gathering and analysis
of currency quotations

RU/NLG

1
4

GPB

OOP-like training
platform

RU/DM

1
5

RY AR

Ticket purchases and
coupons management

IRL/RM

4

TI

Advanced hotel search

GER/DM

11

PKWK

Solutions for travel
companies

GER/AH

3 1
2

MG EV

Business events
management platform

FIN/AH

6
20

RSL

Government tender and
procurement platform

RU/NGL

2 1
3

PRBL

Geodata analysis
platform for retail

FR/NLG

1
4

YNT

Tickets / food delivery
for sports events

FIN/AH

2

TSP

Online focus groups

FR/NT

1

PRNG

Postal services

SWITZ/RM

8

PMNT

Direct marketing company

LUX/AH

1 1 2 1 1
1

XG

Direct selling ERP

USA/RM

1

SPNS

Wellness-focused data
technology company

USA/DI

1
1

JLDM

Website constructor

FR/EK

2

OCNC

Car sharing platform

FIN/AH

9

LNT

Investment & digital
pension solutions

SWITZ/DA

2 1 3 1 1
6

LN

Digital cryptocurrency wallet

ZA/VT

3

ERF

Control center software

AT/DM

2

PRT

Data storage and
reovcery for enterprises

NOR/RM

6

CN2

Property rent platform

RU/SB

3

PG G

Property marketplace

TH/AR

20

INFM

App for auto services
and spare parts dealers

AU/AT

12