24/7
or custom schedule
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
Continuous IT Support Services for your business
92%
CSat
By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!
40 000
tickets+ per month
Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy
24/7
or custom schedule
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
92%
CSat
By applying the best support practices, our profound tech knowledge, and deep experience, we universally ensure high satisfaction rates!
40 000
tickets+ per month
Andersen’s outsourced tech support services are of great capacity! Every day we process and close 1300+ support tickets to make your customers happy
Benefits for your business with our tech support
Proactive attitude
With Andersen’s tech support services, you will be in the right position to detect and identify problems before your end-clients do.
24/7 availability
Andersen’s tech support experts are ever-ready to provide you with high-caliber assistance round-the-clock and eliminate any headaches.
Support from the ground up
Choose Andersen for your tech support needs, and we will assembly a whole department and set up fine-tuned processes from ground up.
Absolute data security
Andersen’s tech support experts treat all cybersecurity and data protection issues as a top priority within a well-established framework.
Advanced scalability
Any successful business must grow while staying flexible. To ensure your agility, our tech support will scale their operations as you expand.
Cost-efficiency
As an experienced vendor of outsourced tech support services, Andersen knows how to keep prices per case under control for you.
Andersen tech support services
Product support
Andersen is a top choice for any team requiring full-cycle tech support across all the applicable domains at every conceivable stage.
We are ready to assume full responsibility for:
- Supporting your existing app across Tiers 1, 2, and 3
- Providing QA for ongoing fixes
- App development on-demand and architecture review
Product support
Andersen is a top choice for any team requiring full-cycle tech support across all the applicable domains at every conceivable stage.
We are ready to assume full responsibility for:
- Supporting your existing app across Tiers 1, 2, and 3
- Providing QA for ongoing fixes
- App development on-demand and architecture review
Infrastructure support
Keep your IT infrastructures and systems working in a continuous and ceaseless fashion.
Entrust Andersen with supporting your:
- Operating systems, Network, Storage, Corporate IT applications
- Security and IT Governance
- Telephony, hardware support of laptops, PCs and other devices
Cloud support
A cloud-based approach to business reveals lucrative opportunities while creating simultaneous risks. With Andersen’s outsourced tech support services, you can be sure there will be only advantages, with no associated shortcomings and issues.
Let Andersen take care of your:
- Native infrastructure services, provided by GCP, Azure, AWS
- IaaS, SaaS, PaaS solutions, and hybrid infrastructures
- Cloud development cycle support pipelines
- Cloud databases, incl. Oracle, SQL, PostgreSQL, Mongodb, etc
Value-added services
Whether you want to thoroughly upgrade a single dimension of your corporate IT environment or boost an entire range of them simultaneously, Andersen's team of tech support experts will provide you with valuable and effective assistance to cover every priority:
- Data backup and recovery with DR plan
- Development and deployment of ML-services
- Infrastructure and architecture design
- Database migrations
- Audit support and execution
Tech support levels with Andersen
Support Level 1
Basic support
Standard troubleshooting
Support inquiries via defined channels
Support Level 2
Level 1 support and troubleshooting
Pool of seasoned IT experts for complex support cases
Non-standard cases covered
Support Level 3
All standard support procedures
Dedicated experienced experts
Issues of advanced complexity
Testimonials
1/0
We are proud of the great projects Andersen has taken part in. Here is what our customers say about our expertise in IT Support.
Andersen's IT maintenance & support case studies
Here is how we help clients derive maximum benefit from their software
Book a free IT consultation
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
Book a free IT consultation
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