Managed IT Support Services

Continuous IT Support Services for the stability of your business

24/7
full-stack monitoring

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

2,000+
software development experts

Andersen's versatile talent pool with an extensive skill set keeps all potential issues in check

30%
gain in operational efficiency

Maximize your business potential with Andersen's tailored solutions, ensuring smooth operations and optimal performance at every turn

24/7
full-stack monitoring

With Andersen, you can be sure that everything is under full control wherever and whenever you need it

2,000+
software development experts

Andersen's versatile talent pool with an extensive skill set keeps all potential issues in check

30%
gain in operational efficiency

Maximize your business potential with Andersen's tailored solutions, ensuring smooth operations and optimal performance at every turn

Andersen's Support Services

As an IT support partner chosen by numerous companies all over the world, we have a great body of knowledge, workflows, and application maintenance support practices in place to cover your unique business and tech needs.

L1

Client support

For clients and employees.

  • Incoming tasks and tickets;
  • Calls;
  • Emails;
  • Monitoring issues.

L2

Infrastructure support

For servers, networks, clouds, and services.

  • Server equipment;
  • Network equipment;
  • Server OS;
  • Virtualization;
  • Inventory management.

L3

Application support

For business systems and applications.

  • Bug fixing;
  • Performance management;
  • Data analysis;
  • Data export/import;
  • Disaster recovery.

Why choose us as an IT support partner

E2E approach to support

Andersen's talent pool comprises experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.

Amplified security

Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.

Proactive problem-solving

Andersen will be proactively and continuously monitoring your IT systems 24/7 to pinpoint, recognize, and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses at a minimum.

Greater cost-efficiency and estimates

Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.

Optimized resource management

Free up your available internal resources to be able to focus on core corporate activities, facilitate innovation and overall productivity, and attain full business success.

Boosted scalability

As companies grow and evolve, their actual needs also change. Anderen's services will scale with them, resulting in a total alignment between security measures and altering requirements.

E2E approach to support

Andersen's talent pool comprises experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.

Amplified security

Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.

Proactive problem-solving

Andersen will be proactively and continuously monitoring your IT systems 24/7 to pinpoint, recognize, and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses at a minimum.

Greater cost-efficiency and estimates

Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.

Optimized resource management

Free up your available internal resources to be able to focus on core corporate activities, facilitate innovation and overall productivity, and attain full business success.

Boosted scalability

As companies grow and evolve, their actual needs also change. Anderen's services will scale with them, resulting in a total alignment between security measures and altering requirements.

Select the best-matching service delivery model

Round-the-Clock Tech Support Desk

With our specialists, both L1 and L2 Support Desk Services are available to swiftly resolve issues associated with IT infrastructures and tickets from end-users 24/7. Rely on them to quickly tackle problems, which is critical in the dynamic landscape of today.

Managed IT Support

This framework is for those who need E2E support coupled with ceaseless proactive monitoring. Andersen can assume full responsibility for the proper functioning of your cloud networks, mobile and web-based apps, hosting facilities, communication media, etc..

Support Staff Augmentation

Select this option if you are willing to cost-effectively enhance your support capabilities, close skill gaps, or handle fluctuating workload levels. Andersen is the IT partner to find the right talent for such team augmentation needs.

Andersen’s IT Support packages

Andersen’s IT Support team offers varying service packages so that you can choose the one most tailored to your actual business and tech needs.