With Andersen, you can be sure that everything is under full control wherever and whenever you need it
Continuous IT Support Services for the stability of your business
Andersen's versatile talent pool with an extensive skill set keeps all potential issues in check
Maximize your business potential with Andersen's tailored solutions, ensuring smooth operations and optimal performance at every turn
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
Andersen's versatile talent pool with an extensive skill set keeps all potential issues in check
Maximize your business potential with Andersen's tailored solutions, ensuring smooth operations and optimal performance at every turn
Andersen's Support Services
As an IT support partner chosen by numerous companies all over the world, we have a great body of knowledge, workflows, and application maintenance support practices in place to cover your unique business and tech needs.
L1
Client support
For clients and employees.
- Incoming tasks and tickets;
- Calls;
- Emails;
- Monitoring issues.
L2
Infrastructure support
For servers, networks, clouds, and services.
- Server equipment;
- Network equipment;
- Server OS;
- Virtualization;
- Inventory management.
L3
Application support
For business systems and applications.
- Bug fixing;
- Performance management;
- Data analysis;
- Data export/import;
- Disaster recovery.
Why choose us as an IT support partner
E2E approach to support
Andersen's talent pool comprises experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.
Amplified security
Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.
Proactive problem-solving
Andersen will be proactively and continuously monitoring your IT systems 24/7 to pinpoint, recognize, and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses at a minimum.
Greater cost-efficiency and estimates
Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.
Optimized resource management
Free up your available internal resources to be able to focus on core corporate activities, facilitate innovation and overall productivity, and attain full business success.
Boosted scalability
As companies grow and evolve, their actual needs also change. Anderen's services will scale with them, resulting in a total alignment between security measures and altering requirements.
E2E approach to support
Andersen's talent pool comprises experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.
Amplified security
Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.
Proactive problem-solving
Andersen will be proactively and continuously monitoring your IT systems 24/7 to pinpoint, recognize, and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses at a minimum.
Greater cost-efficiency and estimates
Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.
Optimized resource management
Free up your available internal resources to be able to focus on core corporate activities, facilitate innovation and overall productivity, and attain full business success.
Boosted scalability
As companies grow and evolve, their actual needs also change. Anderen's services will scale with them, resulting in a total alignment between security measures and altering requirements.
Select the best-matching service delivery model
Round-the-Clock Tech Support Desk
With our specialists, both L1 and L2 Support Desk Services are available to swiftly resolve issues associated with IT infrastructures and tickets from end-users 24/7. Rely on them to quickly tackle problems, which is critical in the dynamic landscape of today.
Managed IT Support
This framework is for those who need E2E support coupled with ceaseless proactive monitoring. Andersen can assume full responsibility for the proper functioning of your cloud networks, mobile and web-based apps, hosting facilities, communication media, etc..
Support Staff Augmentation
Select this option if you are willing to cost-effectively enhance your support capabilities, close skill gaps, or handle fluctuating workload levels. Andersen is the IT partner to find the right talent for such team augmentation needs.
Andersen’s IT Support packages
Andersen’s IT Support team offers varying service packages so that you can choose the one most tailored to your actual business and tech needs.
Small
$2,700 per month
- Channel: 1 channel
- Initial phase: must
- Number of tickets: <100
- Reporting: our basic template
Basic
$5,400 per month
- Channel: 2 channels (to choose from)
- Initial phase: must
- Number of tickets: <250
- Reporting: extended
- Addition: 1 spike enhancement*
Special
Custom
- Channels: custom
- Initial phase: must
- Number of tickets: custom
- Reporting: customer’s template
- Additional: extended analytics
Small
$3,700 per month
- Source: our ticket system
- Initial phase: must
- Managed services: up to 10
Basic
$6,500 per month
- Source: our ticket system + external ticket system
- Initial phase: must
- Managed services: up to 15
- Monitoring: included
- Maintenance: included
Special
Custom
- Source: our ticket system + external ticket system
- Initial phase: must
- Managed services: unlimited*
- Monitoring: included + external monitoring
- Maintenance: included + custom checks + custom policies
Small
$4,000 per month
- Source: our ticket system
- Initial phase: must
- Severity: critical
- Personal manager: included
- SLA/SLO plan: 1
Basic
$6,700 per month
- Source: our ticket system + external ticket system
- Initial phase: must
- Severity: critical, high
- Personal manager: included
- SLA/SLO plan: 2
Special
Custom
- Source: Our ticket system + external ticket system
- Initial phase: must
- Severity: Critical, High, Medium
- Personal manager: customer’s
- SLA/SLO plan: customer’s policies
Request the price of Outsourced IT Support Services
Andersen's tech stack for IT Support
Andersen uses a simultaneously time-tested and regularly expanded range of effective and popular tools to provide our IT Support Services.
Andersen's IT Application Support case studies
Here is how we help customers derive maximum benefit from their software with our Application Support Services.
Testimonials
We are proud of the great projects Andersen has taken part in. Here is what our customers say about our Support and Maintenance Services.
Book a free IT consultation
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us