Andersen

Outsourced Corporate IT Support Services

Get professional IT HelpDesk and Call Center services based on best practices to cover your business needs

Experience

Andersen’s specialists have been providing support services for more than 5 years and strive to be one of the best technical support companies.

5
years of experience

Team

The highly-qualified team provides an individual approach and individual solutions to ensure reduced cost, minimized risk, and improved ROI from their IT applications

50+
skilled engineers

Always connected

The team of experts is committed to providing 24/7 support for your business-critical application

24/7
availability

Company of experts

To test knowledge, as well as confirm their qualifications and professional skills, our experts receive the following certificates in the IT HelpDesk and Call Center areas:

Microsoft Certified
Solutions Associate
Apple Certified
Macintosh Technician
CompTIA certified
professional

What we do

Andersen’s experts build agile solutions that offer flexibility driven by the Cloud and open APIs

Call Center

Customer support outsourcing will extend your business with a team of Call Center professionals ready to handle customer concerns and provide support for your customers.

HelpDesk support

Andersen’s team will provide technical support adjusted for your needs via various communication channels such as email, service desk, phone, messenger apps, etc.

IT consultancy

You can rely on our team to provide your customers with information about your product.

IT service reports

You will get regular reports about the quality of provided services in an agreed format.

IT expenses optimization

You can optimize your IT service costs by delegating them to us, and we’ll support them up to the agreed service levels and for transparent prices.

Pricing of software maintenance & support services

Fill out the form below to receive a free consultation and find out how Andersen will help your business grow. We will contact you for a short audit of your support needs and provide a quote after that.

    Support request volume

    Who needs to be supported?

    Support channels

    What’s the type of support communication channels you need?

    Support schedule

    What’s the schedule of support you need?

    Take a look at our Maintenance & Support cases

    Here is how we help clients derive maximum benefit from their software

    Testimonials

    SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen.

    CEO
                                  Alex Davenport

    Alex Davenport

    CEO

    USA flag USA

    Review

    Andersen did a great job by establishing a Call Center we need to support our product and improving its processes according to our requirements. It allowed us to concentrate maximum of our resources on development without wasting time on support services.

    Project summary

    Call Center for the multimedia startup

    Domain

    Multimedia

    Team Size

    6

    Duration

    24 months

    Budget

    50k - 200k USD

    Technologies

    Windows iOS Linux Android Teamviewer JIRA Confluence
    Product manager
                                  Jane Mitchell

    Jane Mitchell

    Product manager

    United Kingdom flag United Kingdom

    Review

    As our product came to the CIS market we faced the need to support our new customers from that area. We decided to work with Andersen and fully delegated them our support function for the CIS-based customers. Their specialists provided us the level of support services that we need, we’re happy with the customer satisfaction level and with the regular service improvements we see.

    Project summary

    HelpDesk for the CIS-based customers of our product

    Domain

    Telecom

    Team Size

    4

    Duration

    since 2019 till now

    Budget

    over 100k USD

    Technologies

    Windows iOS Android Teamviewer JIRA Confluence
    Communications manager
                                  Gennadiy Andreev

    Gennadiy Andreev

    Communications manager

    Russia flag Russia

    Review

    We needed to extend our IT HelpDesk Team to support rapid business growth and we decided to try outsourcing services for such case. Andersen helped us to extend our existing IT team in the shortest terms without any visible service disruption. Analysis shows that we spent less than initially planned and got a pretty high level of service at the same time, so we’re going to continue our cooperation with Andersen.

    Project summary

    Extension of an enterprise IT HelpDesk Team supporting employees over 20 locations

    Domain

    Enterprise

    Team Size

    5

    Duration

    18 months

    Budget

    NDA

    Technologies

    Windows iOS Teamviewer JIRA Confluence

    Team of experts

    If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.

    • 3 days to provide developers
    • 10 days to start
    • 2 weeks of free trial

    System administrator

    SUMMARY

    System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...

    4 years’
    experience
    3 projects with Andersen

    System administrator

    SUMMARY

    Motivated and fast progressing System Administrator with 17+years of experience in software developme...

    17 years’
    experience
    6 projects with Andersen

    System administrator

    SUMMARY

    System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...

    8 years’
    experience
    4 projects with Andersen

    More Maintenance and Support services

    For more detailed information about other available domain services, we also recommend that you familiarize yourself with other Maintenance and Support categories.

    Advanced technical support of your infrastructure or application

    A team of experts will help you to deal with all kinds of support requests from your employees or customers, which require different levels of technical expertise with such actions as:

    • Complex issue solving with root cause analysis
    • Implementation of workaround solutions
    • Involvement of internal/external IT experts
    See more

    Maintenance of your infrastructure or application

    Professionals will take care of your infrastructure or application maintenance needs, which is required to keep your business up and support its goals, by performing:

    • Patching and upgrades
    • Performance monitoring and Application maintenance
    • Backup and recovery
    See more

    Get free IT Support consultation

    Need a hand with IT support services? Fill out the form below to receive a free consultation and find out how Andersen can help your business grow.

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