Call Center
Customer support outsourcing will extend your business with a team of Call Center professionals ready to handle customer concerns and provide support for your customers.
Get professional IT HelpDesk and Call Center services based on best practices to cover your business needs
Experience
Andersen’s specialists have been providing support services for more than 5 years and strive to be one of the best technical support companies.
5
years of experience
Team
The highly-qualified team provides an individual approach and individual solutions to ensure reduced cost, minimized risk, and improved ROI from their IT applications
50+
skilled engineers
Always connected
The team of experts is committed to providing 24/7 support for your business-critical application
24/7
availability
Company of experts
To test knowledge, as well as confirm their qualifications and professional skills, our experts receive the following certificates in the IT HelpDesk and Call Center areas:
Solutions Associate
Macintosh Technician
professional
What we do
Andersen’s experts build agile solutions that offer flexibility driven by the Cloud and open APIs
HelpDesk support
Andersen’s team will provide technical support adjusted for your needs via various communication channels such as email, service desk, phone, messenger apps, etc.
IT consultancy
You can rely on our team to provide your customers with information about your product.
IT service reports
You will get regular reports about the quality of provided services in an agreed format.
IT expenses optimization
You can optimize your IT service costs by delegating them to us, and we’ll support them up to the agreed service levels and for transparent prices.
Pricing of software maintenance & support services
Fill out the form below to receive a free consultation and find out how Andersen will help your business grow. We will contact you for a short audit of your support needs and provide a quote after that.
Volume
Support channels
0
Support schedule
Support request volume
Who needs to be supported?
Support channels
What’s the type of support communication channels you need?
Support schedule
What’s the schedule of support you need?
Take a look at our Maintenance & Support cases
Here is how we help clients derive maximum benefit from their software
Testimonials
SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen.
Alex Davenport
CEO
USA
Review
Andersen did a great job by establishing a Call Center we need to support our product and improving its processes according to our requirements. It allowed us to concentrate maximum of our resources on development without wasting time on support services.
Project summary
Call Center for the multimedia startup
Domain
Multimedia
Team Size
6
Duration
24 months
Budget
50k - 200k USD
Technologies
Windows iOS Linux Android Teamviewer JIRA Confluence
Jane Mitchell
Product manager
United Kingdom
Review
As our product came to the CIS market we faced the need to support our new customers from that area. We decided to work with Andersen and fully delegated them our support function for the CIS-based customers. Their specialists provided us the level of support services that we need, we’re happy with the customer satisfaction level and with the regular service improvements we see.
Project summary
HelpDesk for the CIS-based customers of our product
Domain
Telecom
Team Size
4
Duration
since 2019 till now
Budget
over 100k USD
Technologies
Windows iOS Android Teamviewer JIRA Confluence
Gennadiy Andreev
Communications manager
Russia
Review
We needed to extend our IT HelpDesk Team to support rapid business growth and we decided to try outsourcing services for such case. Andersen helped us to extend our existing IT team in the shortest terms without any visible service disruption. Analysis shows that we spent less than initially planned and got a pretty high level of service at the same time, so we’re going to continue our cooperation with Andersen.
Project summary
Extension of an enterprise IT HelpDesk Team supporting employees over 20 locations
Domain
Enterprise
Team Size
5
Duration
18 months
Budget
NDA
Technologies
Windows iOS Teamviewer JIRA ConfluenceTeam of experts
If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.
- 3 days to provide developers
- 10 days to start
- 2 weeks of free trial
System administrator
SUMMARY
System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...
4
years’
experience
experience
3
projects with Andersen
System administrator
SUMMARY
Motivated and fast progressing System Administrator with 17+years of experience in software developme...
17
years’
experience
experience
6
projects with Andersen
System administrator
SUMMARY
System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...
8
years’
experience
experience
4
projects with Andersen
More Maintenance and Support services
For more detailed information about other available domain services, we also recommend that you familiarize yourself with other Maintenance and Support categories.
Advanced technical support of your infrastructure or application
A team of experts will help you to deal with all kinds of support requests from your employees or customers, which require different levels of technical expertise with such actions as:
- Complex issue solving with root cause analysis
- Implementation of workaround solutions
- Involvement of internal/external IT experts
Maintenance of your infrastructure or application
Professionals will take care of your infrastructure or application maintenance needs, which is required to keep your business up and support its goals, by performing:
- Patching and upgrades
- Performance monitoring and Application maintenance
- Backup and recovery
Get free IT Support consultation
Need a hand with IT support services? Fill out the form below to receive a free consultation and find out how Andersen can help your business grow.
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