Advanced Technical Support for Users

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Advanced technical support of users

A team of IT specialists will provide deep technical support for your employees working as part of your IT team or individually.

About the service

Advanced technical support services are usually provided in cases when deep technical expertise is required in order to solve an issue or a request. It is often called the 2nd level of support or L2 support. In most cases, the L2 support team works in cooperation with the IT HelpDesk agents, who do the basic investigation and solve basic issues and requests.

The type of advanced technical support we provide:

  • Managing incidents
  • Fixing software issues
  • Helping users with computer hardware repair
  • Handling configuration issues
  • Conducting root cause investigation
  • Monitoring technical issue trends and implementing solutions to prevent them in the future
  • Troubleshooting issues before transferring them to the next support level

Contact us for a free financial services IT consultation

Need a hand with financial services software development? Fill out the form below to improve your business.

What happens next?

Our expert contacts you shortly after having analyzed your business requirements

When required by you, we sign an NDA to ensure the highest privacy level

Our pre-sales manager submits a comprehensive project proposal. It may include estimates, timelines, lists of CVs, etc., for a particular situation

The team assembled for your IT project can start delivering within ten business days