The customer chose to protect their confidential information
The customer in this case is a company formed through the merger of three major players in the senior living sector. It provides solutions tailored specifically for senior living communities. The company’s mission is to improve the high quality of life for senior residents by offering a unified, high-performing platform that streamlines critical workflows across sales, marketing, operations, leasing, billing, and resident care. By consolidating these functions into a single system, the client aims to help care facility staff reduce administrative burdens and devote more time to activities that directly enhance resident satisfaction and community well-being.
The customer employs between 100 and 200 people and serves nearly 6,000 senior living communities across the US, Canada, and the UK. Their in-house IT team manages a range of software development and support tasks. In order to deliver a seamless experience, the company integrates with over 100 external partners – highlighting a strong reliance on third-party vendors for specific features and services. This business model requires continuous and efficient software integration.
Andersen was engaged to address several industry-specific challenges, including:
As a result of Andersen's involvement and contribution, the customer aimed to:
The solution to be developed was envisioned as a fully integrated platform tailored for senior living communities. It was intended to unify core business functions – including resident care, sales, marketing, finance, and operations – within a single, high-performance ecosystem. The platform aimed to enhance operational visibility, automate critical workflows, improve family communication, and ensure regulatory compliance. Designed with flexibility and scalability in mind, it was also expected to integrate seamlessly with both legacy systems and modern third-party tools.
Andersen made it possible for the customer to obtain:
In technical terms, the project leveraged a service-oriented architecture (SOA) to ensure scalability, flexibility, and efficient integration with legacy systems. The platform was built to process large volumes of data from multiple sources while maintaining high performance and complying with regional regulations – particularly in the areas of data security and privacy. Andersen’s experts took responsibility not only for system design but also for ensuring alignment with all previously defined requirements.
The project began with in-depth user research based on surveys and marketing personas. This data was then aggregated and used to drive an end-user-centered redesign – from early mockups and wireframes to fully implementable UI elements. The primary goals were to maximize intuitiveness, employee satisfaction, and overall usability. The customer was fully satisfied with the result.
Owing to Andersen's contribution, the following objectives have been attained:
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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