A Class Action Web Application
Timothy Kozak
Manager at KordaMentha
"I can affirm that Andersen is a trusted vendor that worth being partners with"
UX-research
Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.
UI-system
When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.
Colors
Buttons
Checkboxes and radio buttons
Icons
Dropdowns
Menu
System popups
Dashboard
The default page of the application is a configurable dashboard with widgets. The widgets display various charts of claims depending on the period of time, their statuses, amount of money, etc.
Review
Workspace for data validation. Here, the user can check the details of a particular claim and leave comments to colleagues. In order to make the validation process more convenient, we provided the possibility to attach and view a claim document in PDF format.
Kanban
Having the aim of making the workflow visible and transparent, we implemented a board with columns reflecting the status of each claim, from the to-do list to the list of claims waiting for approval. When the status of a claim changes, the user can simply drag it to the corresponding column.
Create group
In order to make the teamwork easier, we provided the functionality that enables certain users to create groups. All the user need is to name the group, add a description, and drag agents from the contact list.
Filters
Our specialists suggested the implementation of a complex filter that allows for the easy and quick search among hundreds of claims. The filter includes a number of criteria: status, amount of money, number of a claim, date of submission, etc.
Email campaign history
The internal mailing system. In order to deliver some message to a certain group of employees, the user can simply set criteria for selecting mail recipients. This functionality removes the necessity to create a list of target employees manually.
Case page
This page is designed for people who want to leave a claim, which provides the overview and details of class actions. We ensured the simplicity of the page so that it is intuitive to any user. Also, the user can contact a specialist in case of the difficulty with filling the form.
Project results
- Thorough UX research conducted by Andersen helped our customer better understand the needs of their employees and make improved business decisions;
- Cubersome processes were simplified thanks to the professionally designed interface, leading to increased productivity, efficiency, and performance speed;
- A configurable dashboard with widgets was implemented to display charts with the status of claims, providing visibility and transparency in workflow;
- With a feature for creating groups, it's now possible to facilitate teamwork and collaboration.
Customer review
I am completely satisfied with our cooperation and digital platform for claim lodging developed by the team. I would say that the distinguishing feature of Andersen is high quality in everything, whether it's services provided or software solutions developed. So I can affirm that Andersen is a trusted vendor that worth being partners with.
Manager at KordaMentha
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