The customer chose to protect their confidential information
Elevating travel services through documentation
About the client
Andersen was contracted by a company in the travel and hospitality sector to address gaps in their documentation practices and improve cross-team communication. The customer wanted to resolve a range of costly issues stemming from outdated business process records, inconsistent documentation for new features, and limited visibility into how changes impacted development and QA.
Challenges
The issues we helped resolve included:
- Inconsistent documentation practices for newly implemented and updated system features;
- Incomplete and outdated documentation of business processes and system functionality;
- Limited ability to track the impact of changes and ensure clear communication between development and QA teams.
Solution
To assist the customer, Andersen’s BA audit team accomplished the following tasks:
- Conducted a comprehensive audit of the existing business process and system documentation;
- Evaluated the completeness and relevance of documentation related to new and modified system features;
- Prepared a detailed report with recommendations for improving documentation processes, including proposals for standard templates and documentation guidelines.
Project results
As a result of our engagement, the following objectives have been attained:
- Major gaps in system and process documentation have been identified and closed;
- 10 templates for documenting new features and changes have been implemented, which has improved consistency and traceability;
- The time required for development and QA teams to deliver new features has been reduced by 25%.
Let's talk about your IT needs
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
