The customer chose to protect their confidential information
Streamlining processes for a leading insurance company
About the project
Andersen was engaged by a leading insurance company to perform a business analysis audit aimed at improving scalability, collaboration, and knowledge distribution across their business and IT landscape. The customer heavily relied on a single staff member and faced unclear collaboration between product owners and analysts and misalignment in cross-team cooperation. To overcome these challenges, they sought external expertise and proven best practices.
Challenges
The reasons why Andersen was approached for assistance included a combination of strategic and operational challenges:
- Overreliance on a single Lead Business Analyst who possessed most of the project knowledge and was the primary decision-maker, which created a critical bottleneck;
- Absence of clearly defined collaboration processes between product owners and business analysts, which brought about inefficiencies in requirements gathering, prioritization, and decision-making;
- Difficulties in scaling processes across multiple teams and projects.
Solution
To achieve the goals pursued by the customer, Andersen:
- Conducted a series of structured interviews with business analysts, systems analysts, and project managers;
- Analyzed such key areas as PO-BA collaboration, requirements elicitation practices, PO involvement, and inter-team dependencies;
- Developed a report with findings and proposed improvements, including a standardized requirements elaboration process and best practices for collaboration with product owners.
Project results
Andersen achieved all the objectives set by the customer:
- Introduced a scalable, structured process for requirements elaboration, significantly reducing reliance on individual experts;
- Defined clear roles and responsibilities for product owners and business analysts, leading to improved collaboration and faster decision-making;
- Increased consistency across the 17 teams, enabling greater scalability and smoother onboarding of new team members.
Let's talk about your IT needs
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
