AWS Managed Services for a Limb Lengthening Clinic: Web and Mobile
About the client
In this business case, our customer was a private clinic for cosmetic limb lengthening in Freiburg. As such, the clinic is dedicated to meeting patient expectations for top-class surgery, high-quality service, and an excellent clinical culture for individuals seeking to enhance their aesthetic well-being. The clinic sets global standards in the specialized field of minimally invasive limb lengthening, performed with a single operation and enabling immediate mobilization without the need for a wheelchair. Its proprietary BETZBONE® limb lengthening technology, developed by Dr. Becker and Dr. Betz, represents a unique treatment method that has positioned the clinic among the world’s leading specialists in limb lengthening.
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Business Context
Once Andersen’s development team had completed the delivery of a new AWS-based web and mobile application, the customer turned to our managed services unit to handle day-to-day operations, strengthen AWS-managed security for healthcare data, and ensure dependable, ongoing support.
Challenges
Key challenges to be addressed by our AWS managed services for the healthcare web platform and mobile app included:
- Transitioning a complex, newly built system from development into steady-state operations on AWS;
- Ensuring ongoing compliance with healthcare data protection and regulatory standards;
- Maintaining 24/7 availability and performance across cloud infrastructure;
- Managing change requests and adding new functionality in the future;
- Implementing robust AWS monitoring and AWS-managed security for the healthcare solutions, as well as incident response to minimize downtime risks;
- Fixing bugs efficiently.
Meeting these requirements was critical to avoid any service interruptions or compliance issues, as well as maintain user trust.
Project overview
In summary, the customer engaged our AWS managed services for healthcare to support their web platform and mobile app, maintaining resilience, safeguarding sensitive medical data, and continuously enhancing performance on AWS. The collaboration followed a phased approach encompassing onboarding, transition, and full operational management.
About the project
App functionality
Namely, we made the most of AWS options for healthcare projects by leveraging:
- Amazon EC2 and Amazon ECR for scalable application hosting and containerized workloads;
- Amazon CloudFront for global content delivery with low latency;
- Amazon S3 for secure storage and retrieval of large medical images;
- Amazon EKS (Kubernetes) for container orchestration;
- Amazon CloudWatch and AWS Lambda for automated monitoring, alerting, and issue remediation;
- Amazon MSK (managed Streaming for Apache Kafka) and Amazon ElastiCache for Redis for real-time messaging and caching.
Solution
In practical terms, the scope of AWS healthcare solutions delivered through our managed services for the web platform and mobile app included:
- Change and release management. Andersen reviewed and controlled the deployment of application changes, reducing the risk of downtime;
- Capacity management. Andersen managed the scaling of EC2 instances, Kubernetes clusters, and storage resources in response to demand;
- Incident and problem management. Andersen’s specialists provided 24/7 monitoring, triage, and incident resolution with root cause analysis to prevent recurrence;
- Backup and recovery. Andersen ensured automated backups of databases and imaging data, supported by regularly tested recovery processes.
- Performance optimization. Andersen’s team proactively tuned AWS resources and system configurations to improve response times and cost efficiency;
Project results
By leveraging Andersen’s AWS healthcare solutions and managed services for their web platform and mobile app, the customer has achieved clear and tangible gains in reliability, compliance, and operational efficiency:
- 99.95% uptime of the platform, ensuring uninterrupted access for healthcare professionals and patients;
- Improved system response times, enhancing the user experience for clinicians;
- Faster incident resolution, with mean time-to-resolution reduced by 50% through proactive monitoring and automation.
These results have enabled the customer to focus on expanding their medical imaging services while relying on Andersen for efficient, continuous AWS operations.
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