Andersen helped a Swiss-based company that works with specialized supply chains and is involved in highly loaded communications. This is inevitable in their situation, as they combine sophisticated equipment, tracking software solutions, and risk management service offerings to drive value for end clients.
Telecommunications company providing some of its products via the dedicated sites. A Call Center responsible for the basic customer support on a 24/7 basis.
Other:
ClickHouse, ELK, Perl, Ansible, Terraform
Andersen Call Center took responsibility for all issues and inquiries coming by phone from the customers of the client product sites. A team of 6 specialists provided customer service support on a 24/7 basis according to the agreed service level details. They also made sites self-help area improvement actions that helped to decrease the number of such requests.
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us