An Advanced CRM System for a Telecom Provider

Telecom

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4.9

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An Advanced CRM System for a Telecom Provider

About the client

Andersen's customer was a mobile network operator based in North America. They required a robust system of client relations management for their large user base.

Location:Canada

About the project

The customer's solution covered by our QA efforts was an admin panel with different access rights and levels for effective call plan management.

duration18 months

technologies

SoapUI

Postman

Swagger Devtools

Charles

Fiddler

Java

Challenges

High workload for an only QA engineer on the project and missed deadlines
Critical suite of autotests (Smoke) is unstable and takes more than 4 hours
Increased risk defects missed and sent to production due to low test coverage

Solutions

Andersen's team conducted a QA Audit
We updated the customer’s version of the programming language and optimized its core functionalities
We elaborated and presented the solution, i.e. a proposal aimed at optimizing the testing process
Page Object model introduced
After the solution had been proposed, we participated in the stabilization of the critical suite of autotests (Smoke)
We provided a QA team made up of 4 AQA specialists for the client's project to increase the test coverage

Project results

We automated 85% of the testing scope
Critical suite of autotests (Smoke) stabilized with the execution time reduced from 4 to 2 hours
Andersen’s team decreased risks of missed defects sent to production vis increasing test coverage by 30%
Time needed for the QA team to maintain the automation framework reduced by 50%

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What happens next?

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If needed, we sign an NDA to ensure the highest privacy level;

We submit a comprehensive project proposal with estimates, timelines, CVs, etc.

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