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An Advanced CRM System for a Telecom Provider

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An Advanced CRM System for a Telecom Provider

About the client

Andersen's customer was a mobile network operator based in North America. They required a robust system of client relations management for their large user base.

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About the project

The customer's solution covered by our QA efforts was an admin panel with different access rights and levels for effective call plan management.

duration18 months
Swagger Devtools


Jira, Confluence, TestRail, PerfectPixel, Figma, XMind, Git, Kafka, Grafana, Kibana, PuTTY, TestNG, Rest-Assured, Allure, Maven,

Visual concept


  • High workload for an only QA engineer on the project and missed deadlines
  • Critical suite of autotests (Smoke) is unstable and takes more than 4 hours
  • Increased risk defects missed and sent to production due to low test coverage


  • Andersen's team conducted a QA Audit
  • We updated the customer’s version of the programming language and optimized its core functionalities
  • We elaborated and presented the solution, i.e. a proposal aimed at optimizing the testing process
  • Page Object model introduced
  • After the solution had been proposed, we participated in the stabilization of the critical suite of autotests (Smoke)
  • We provided a QA team made up of 4 AQA specialists for the client's project to increase the test coverage

Project results

  • We automated 85% of the testing scope
  • Critical suite of autotests (Smoke) stabilized with the execution time reduced from 4 to 2 hours
  • Andersen’s team decreased risks of missed defects sent to production vis increasing test coverage by 30%
  • Time needed for the QA team to maintain the automation framework reduced by 50%

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