The customer chose to protect their confidential information
A Solution to Deliver Data on the Usage of Charging Stations
Enterprise
Product Owner
"Andersen's BA expertise and ability to grasp our priorities and translate them into a practical language deserve to be praised."
Read more
About the Client
In this business case, our customer was a company working in the e-car industry. In this capacity, it uses software to supervise and manage charging stations dispersed across huge territories.
Location:Switzerland
About the project
Andersen’s team has accomplished the Discovery phase for a complex project. The customer, a manufacturer of e-vehicle charging stations, faced a problem. Their team had no reliable information on how their stations were used by end clients after being installed. Hence, the customer needed a solution capable of closing this data gap.
The project goal was to outline a tool to quickly and seamlessly collect, process, and display a range of usage parameters. Such information was required to flexibly adapt the charging stations to the changing market requirements and usage patterns. As a result of the project Discovery stage, the customer has obtained the necessary documentation and guidelines to develop a truly effective IT solution.
At the Discovery stage, Andersen's team envisioned a solution to track all the items and equipment and create new offerings for end clients. With this solution, all the conditions and tech specifications will be swiftly processed in real-time and conveniently displayed. On top of that, the solution will be accessible via portable devices and adjusted to smartphones.
Map with addresses of charging stations
App functionality
Management of cooperation processes with clients;
Separation responsibilities among the company staff and increasing automation of their work;
Embedded ADT module with relevant alerts for better care coordination;
Information services for EV drivers to find charging stations nearby;
User, role, and permission management;
Possibilities to check and manage charging and payment data;
Integration with the current software;
Support for clients.
Project results
The project Discovery phase was completed three weeks ahead of schedule;
The solution has optimized the management of charging stations and improved business efficiency;
The software has helped the customer achieve a 30% increase in business process automation and staff efficiency rates.
Customer review
Product Owner
Switzerland
Review
I can admit, with pleasure, that I like the way our productive collaboration with Andersen has been organized. The tech experts Andersen has provided us with are true professionals with a mastery of all the technologies required to achieve the goals set. Everything is delivered on time and in full. Andersen's BA expertise and ability to grasp our priorities and translate them into a practical language deserve to be praised.
BA Deliverables
The processed and displayed parameters, generated and submitted by Andersen's team of business analysts, reliably inform how products are used by end customers. As a result, owing to the contribution made by our BAs, the products themselves can be flexibly adapted to the changing usage patterns.
Explore Andersen's services applied to this project
![[object Object] on the map](https://static.andersenlab.com/andersenlab/new-andersensite/bg-for-blocks/about-the-client/switzerland-tablet-2x.png)
Switzerland
