Advanced Customer Support

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Advanced customer support of an application/product

Andersen's specialists will provide in-depth technical support of your application or product to your customers by applying best practices and our extensive professional experience.

About the service

Advanced customer support of an application or product is a service provided to the customers in cases where deep technical expertise is required to help them. It is similar to the Advanced technical support service, but the difference is that this service requires much better customer-facing and communication skills because they’re working directly with the customers. The goal of this service is to solve all technical issues the customers may have with the application/product, whether they’re related to their workstation/devices or to the application/product itself.

The type of advanced customer support of an application/product we provide:

  • Guiding customers on troubleshooting
  • Solving non-standard technical issues of customers, which are related to their workstations or devices
  • Helping customers with non-standard technical issues related to the application or product
  • Analyzing issues and implementing solutions to prevent them in the future

Contact us for a free financial services IT consultation

Need a hand with financial services software development? Fill out the form below to improve your business.

What happens next?

Our expert contacts you shortly after having analyzed your business requirements

When required by you, we sign an NDA to ensure the highest privacy level

Our pre-sales manager submits a comprehensive project proposal. It may include estimates, timelines, lists of CVs, etc., for a particular situation

The team assembled for your IT project can start delivering within ten business days