Advanced technical support of users
Andersen provides a team of experienced IT professionals that will ensure in-depth technical support for your employees.
Experts of the company have been providing support services for more than 5 years and strive to be one of the best technical support companies
The highly-qualified team provides an individual approach and solutions to ensure reduced cost, minimized risk, and improved ROI from their IT applications
Specialists are committed to providing 24/7 support for your business-critical applications
To test knowledge, as well as confirm their qualifications and professional skills, our specialists receive the following certificates in the field of application support:
Experts are ready to provide the following services of advanced IT support for your employees or customers:
Andersen provides a team of experienced IT professionals that will ensure in-depth technical support for your employees.
Let us satisfy the needs of your customers with the deep technical support of your application or product.
You will get regular reports on the quality of provided services in an agreed format.
You can optimize your IT service costs by delegating them to us, and we’ll support them up to the agreed service levels and for transparent prices.
Fill out the form below to receive a free consultation and find out how Andersen will help your business grow. We will contact you for a short audit of your support needs and provide a quote after that.
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SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen
If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.
System administrator
System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...
System administrator
Motivated and fast progressing System Administrator with 17+years of experience in software developme...
System administrator
System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...
For more detailed information about other available domain services, we also recommend that you familiarize yourself with other Maintenance and Support categories.
A professional team will take control of requests and issues of your employees or customers that don’t require deep technical expertise by providing:
Specialists will take care of your infrastructure or application maintenance needs, which is required to keep your business running and support its goals, by performing:
Need a hand with IT support services? Fill out the form below to receive a free consultation and find out how Andersen can help your business grow.
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Camelback Rd. Suite D,
Office 367 Scottsdale, AZ
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A team of IT specialists will provide deep technical support for your employees working as part of your IT team or individually.
Advanced technical support services are usually provided in cases when deep technical expertise is required in order to solve an issue or a request. It is often called the 2nd level of support or L2 support. In most cases, the L2 support team works in cooperation with the IT HelpDesk agents, who do the basic investigation and solve basic issues and requests.
Andersen's specialists will provide in-depth technical support of your application or product to your customers by applying best practices and our extensive professional experience.
Advanced customer support of an application or product is a service provided to the customers in cases where deep technical expertise is required to help them. It is similar to the Advanced technical support service, but the difference is that this service requires much better customer-facing and communication skills because they’re working directly with the customers. The goal of this service is to solve all technical issues the customers may have with the application/product, whether they’re related to their workstation/devices or to the application/product itself.
Specialists provide our clients with regular reports about the quality of the delivered IT services.
Detailed reports are the tool to keep our clients informed about the details of the IT services we provide for them. Service level agreement documents, service details, and service reports allow them to compare the real picture with the agreed service levels and highlight any discrepancies. Reports’ format and frequency can be modified if the client has such a need.
Many years of outsourcing service development show that these services allow all kinds of businesses to optimize their expenses.
Business process outsourcing companies are helpful to all kinds of businesses. Andersen has the skills and experience to perform such activities efficiently, allowing your organization to focus on more important tasks. Control of all expenses on a reasonable level is a core necessity for any business, and cost-saving through outsourcing of some of IT functions is a common practice.
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