Andersen

Advanced IT Support Services

Get a team of IT professionals ready to provide in-depth technical support to your employees or customers

Experience

Experts of the company have been providing support services for more than 5 years and strive to be one of the best technical support companies

5
years of experience

Team

The highly-qualified team provides an individual approach and solutions to ensure reduced cost, minimized risk, and improved ROI from their IT applications

50+
skilled engineers

Always connected

Specialists are committed to providing 24/7 support for your business-critical applications

24/7
availability

Company of experts

To test knowledge, as well as confirm their qualifications and professional skills, our specialists receive the following certificates in the field of application support:

Microsoft Certified
Solutions Associate
Apple Certified
Macintosh Technician
CompTIA certified
professional

What we do

Experts are ready to provide the following services of advanced IT support for your employees or customers:

Advanced technical support of users

Andersen provides a team of experienced IT professionals that will ensure in-depth technical support for your employees.

Advanced customer support of a application/product

Let us satisfy the needs of your customers with the deep technical support of your application or product.

IT service reports

You will get regular reports on the quality of provided services in an agreed format.

IT expenses optimization

You can optimize your IT service costs by delegating them to us, and we’ll support them up to the agreed service levels and for transparent prices.

Pricing of Advanced IT Support services

Fill out the form below to receive a free consultation and find out how Andersen will help your business grow. We will contact you for a short audit of your support needs and provide a quote after that.

    Support requests volume

    Who needs to be supported?

    Support channels

    What's the type of support communication channels you need?

    Support schedule

    What’s the schedule of support you need?

    Take a look at our Maintenance & Support cases

    Here is how we help clients derive maximum benefit from our cooperation

    Testimonials

    SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen

    CEO
                                  Maksim Shulman

    Maksim Shulman

    CEO

    Russia flag Russia

    Review

    I am happy with the cooperation with Andersen which resulted in a much more professional level of IT services than the ones we had before. We’ve delegated Andersen all scope of IT support for our startup team that we need to develop our product. Our team is distributed and located in different parts of the world and that requires a 24/7 schedule, flexible approach and understanding of different cultures. But Andersen processes and quality of work are good enough to deal with those requirements and we even got some valuable outcomes we didn’t expect like the recommendations for the improvement of our internal processes. I recommend Andersen as a valuable and trusted vendor of outsourcing IT services.

    Project summary

    Full scope of IT support for company employees

    Domain

    Telecom

    Team Size

    4

    Duration

    12 months

    Budget

    over 100k USD

    Technologies

    Windows iOS Android Teamviewer JIRA Confluence
    Director of services
                                  Lee Cheng

    Lee Cheng

    Director of services

    USA flag USA

    Review

    One of our partners recommended Andersen as a good customer support partner so once we faced the necessity to get such services we decided to contact them first. The combination of their rates and the value provided within their services look valuable for us and we’re glad they were able to cover all range of technical support required by our customers. The development of our medicine app is still in progress and new features are added regularly but we see that Andersen's team has the skills and attitude to support them as well. We like the cooperation with Andersen and rate them as a trusted partner.

    Project summary

    Full technical support for the application customers

    Domain

    Healthcare

    Team Size

    6

    Duration

    12 months

    Budget

    NDA

    Technologies

    Windows iOS Linux Android Teamviewer JIRA Confluence
    COO
                                  Neil Cohen

    Neil Cohen

    COO

    Israel flag Israel

    Review

    We selected Andersen as our outsourcing IT support partner looking for the costs optimization and improvement of our internal services. During our cooperation Andersen team has proven themselves as IT experts who know best practices in the support area and can implement them. With their attitude and continual improvement approach we got even more than expected, so I recommend Andersen as a great IT support outsourcing partner.

    Project summary

    Remote technical support of organization staff

    Domain

    Telecom

    Team Size

    5

    Duration

    12 months

    Budget

    over 100k USD

    Technologies

    Windows iOS Linux Android Teamviewer JIRA Confluence

    Team of experts

    If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.

    • 3 days to provide developers
    • 10 days to start
    • 2 weeks of free trial

    System administrator

    SUMMARY

    System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...

    4 years’
    experience
    3 projects with Andersen

    System administrator

    SUMMARY

    Motivated and fast progressing System Administrator with 17+years of experience in software developme...

    17 years’
    experience
    6 projects with Andersen

    System administrator

    SUMMARY

    System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...

    8 years’
    experience
    4 projects with Andersen

    More Maintenance and Support services

    For more detailed information about other available domain services, we also recommend that you familiarize yourself with other Maintenance and Support categories.

    Help Desk/Call Center

    A professional team will take control of requests and issues of your employees or customers that don’t require deep technical expertise by providing:

    • Basic Help Desk assistance
    • Call Center support
    • Inbound customer support
    See more

    Maintenance of your infrastructure or application

    Specialists will take care of your infrastructure or application maintenance needs, which is required to keep your business running and support its goals, by performing:

    • Patching and upgrades
    • Performance monitoring
    • Backup and recovery
    • Application maintenance
    See more

    Get free IT Support consultation

    Need a hand with IT support services? Fill out the form below to receive a free consultation and find out how Andersen can help your business grow.

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