24/7
full-stack monitoring
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
Continuous IT support services for the stability of your business
2,000+
software development experts
Andersen's versatile talent pool with extensive skill sets keeps all potential issues in check
30%
gain in operational efficiency
Maximize your business potential with tailored solutions from Andersen, ensuring smooth operations and the best possible performance at every turn
24/7
full-stack monitoring
With Andersen, you can be sure that everything is under full control wherever and whenever you need it
2,000+
software development experts
Andersen's versatile talent pool with extensive skill sets keeps all potential issues in check
30%
gain in operational efficiency
Maximize your business potential with tailored solutions from Andersen, ensuring smooth operations and the best possible performance at every turn
Support services
As an IT support partner chosen by numerous companies globally, we offer an actionable body of knowledge, seamless workflows, and application maintenance support practices to cover your unique business and tech needs.
L1
Client support
For clients and employees.
- Incoming tasks and tickets;
- Calls;
- Emails;
- Monitoring issues.
L2
Infrastructure support
For servers, networks, clouds, and services.
- Server equipment;
- Network equipment;
- Server OS;
- Virtualization;
- Inventory management.
L3
Application support
For business systems and applications.
- Bug fixing;
- Performance management;
- Data analysis;
- Data export/import;
- Disaster recovery.
Why partner with us for IT support?
E2E approach to support
Andersen's talent pool is comprised of experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.
Amplified security
Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.
Proactive problem-solving
Andersen will proactively and continuously monitor your IT systems 24/7 to pinpoint and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses to a minimum.
Greater cost-efficiency and estimates
Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.
Optimized resource management
Free up your available internal resources to focus on core corporate activities, facilitate innovation and overall productivity, and attain complete business success.
Boosted scalability
As companies grow and evolve, their needs change. Andersen scales its services accordingly, resulting in total alignment with your requirements.
E2E approach to support
Andersen's talent pool is comprised of experts with extensive track records in managing versatile IT landscapes. Their expertise will give you dependable support solutions tailored to your one-of-a-kind IT needs.
Amplified security
Ensure compliance with domain-specific regulations and guidelines by introducing robust cyber security measures with us. Andersen's experts will shield your data and IT systems against constantly evolving threats.
Proactive problem-solving
Andersen will proactively and continuously monitor your IT systems 24/7 to pinpoint and tackle potential issues before they disrupt your operations. This keeps downtime and productivity losses to a minimum.
Greater cost-efficiency and estimates
Relying on our company instead of in-house IT teams will reveal transparent estimates and lucrative cost savings for you. This approach helps to avoid overhead spending on recruitment, training, reimbursements, etc.
Optimized resource management
Free up your available internal resources to focus on core corporate activities, facilitate innovation and overall productivity, and attain complete business success.
Boosted scalability
As companies grow and evolve, their needs change. Andersen scales its services accordingly, resulting in total alignment with your requirements.
Service delivery models we offer
Round-the-clock tech support desk
Our L1 and L2 support desk services will swiftly handle issues associated with your IT infrastructure and resolve tickets from end-users 24/7.
Managed IT support
This framework is for those who need end-to-end support coupled with ceaseless proactive monitoring. Andersen will assume full responsibility for your cloud network, mobile and web-based apps, hosting facilities, communication channels, etc.
Support staff augmentation
Select this option to economically enhance your support capabilities, fill skill gaps, or handle fluctuating workload levels. Andersen is the IT partner who will provide you with the right talent for your team augmentation needs.
Andersen’s IT Support packages
Andersen’s IT support team offers varying service packages. Please choose the one that best suits your immediate business and tech needs.
Small
$2,700 per month
- Channel: 1 channel
- Initial phase: must
- Number of tickets: <100
- Reporting: our basic template
Basic
$5,400 per month
- Channel: 2 channels (to choose from)
- Initial phase: must
- Number of tickets: <250
- Reporting: extended template
- Addition: 1 spike enhancement*
Special
Custom
- Channels: custom
- Initial phase: must
- Number of tickets: custom
- Reporting: customer’s template
- Additional: extended analytics
Small
$3,700 per month
- Source: our ticket system
- Initial phase: must
- Managed services: up to 10
Basic
$6,500 per month
- Source: our ticket system + external ticket system
- Initial phase: must
- Managed services: up to 15
- Monitoring: included
- Maintenance: included
Special
Custom
- Source: our ticket system + external ticket system
- Initial phase: must
- Managed services: unlimited*
- Monitoring: included + external monitoring
- Maintenance: included + custom checks + custom policies
Small
$4,000 per month
- Source: our ticket system
- Initial phase: must
- Severity: critical
- Personal manager: included
- SLA/SLO plan: 1
Basic
$6,700 per month
- Source: our ticket system + external ticket system
- Initial phase: must
- Severity: critical, high
- Personal manager: included
- SLA/SLO plan: 2
Special
Custom
- Source: Our ticket system + external ticket system
- Initial phase: must
- Severity: Critical, High, Medium
- Personal manager: customer’s
- SLA/SLO plan: customer’s policies
Get a quote for Outsourced IT Support
Our tech stack for IT support
When providing IT support services, Andersen uses a range of robust and popular tools that are both time-tested and regularly expanded.
IT Application Support case studies
Here is how we help customers benefit from software with our application support services.
Testimonials
We are proud of the great projects Andersen has taken part in. Here is what our customers say about our Support and Maintenance Services.
Book a free IT consultation!
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
