Andersen applies mature IT operations practices to critical environments, giving clients lower transition risk and stable infrastructure support.
IT Infrastructure Management Services
Andersen provides IT infrastructure management services with 24/7 monitoring, administration, and optimization for stable uptime and predictable costs. Unlike one-off IT support, infrastructure management is a continuous, SLA-backed service.
Andersen's IT infrastructure expertise in numbers
Our DevOps engineers run monitoring and management across cloud environments, networks, and releases, reducing manual work and recovery delays.
Andersen maintains availability through NOC escalation, infrastructure monitoring, and service discipline, helping clients avoid costly outages.
IT infrastructure management services we provide
Andersen delivers infrastructure managed services for teams running critical systems with 24/7 monitoring, incident identification, triage, and escalation. NOC workflows contain outages faster and lower service risk.
Coverage includes:
- Full-stack monitoring across apps, servers, cloud, and networks;
- Real-time alert routing with service level tracking;
- Root cause records for proactive management.
Our managed infrastructure services organize IT operations, change control, and releases for service managers. Andersen applies ITIL workflows and scripted routines to improve operational efficiency.
Operational scope:
- Incident, request, problem, and change management;
- Runbooks, escalation maps, and reporting;
- Service reviews focused on cost reduction.
Andersen handles network management for sites, VPNs, cloud links, and managed network devices. We monitor routing, bandwidth, and firewalls to keep access stable.
Network coverage:
- Switch, router, firewall, VPN, and wireless checks;
- Latency analysis for performance tuning;
- Configuration reviews for control.
Our infrastructure managed services cover managed server estates, virtualization, data center hardware, and capacity platforms for IT teams. Andersen handles patching, capacity, and backups to improve system reliability and reduce maintenance downtime.
Administration tasks:
- Operating system, hypervisor, and managed devices administration;
- Capacity, backup, and hardware monitoring;
- Patch planning with rollback windows.
Andersen provides cloud management for IT teams running public cloud, private cloud, and cloud environments. We optimize Azure and AWS, cloud services, cloud solutions, cloud costs, and migration paths.
Cloud scope:
- Resource monitoring, tagging, rightsizing, and cost optimization;
- Identity, backup, patching, and compliance controls;
- Migration support that lowers operational risk.
Our managed infrastructure solutions support infrastructure teams running on-premises infrastructure, hybrid cloud, and remote infrastructure. Andersen centralizes remote management and control to simplify infrastructure operations across hybrid environments.
Environment support:
- Data center, branch, edge, and hybrid cloud routines;
- Unified visibility for assets, incidents, and backup;
- Operating rules that support business growth.
Andersen provides infrastructure security and managed security controls for compliance teams handling data protection, cybersecurity, and audit scope. Security measures across identities, endpoints, and logs speed remediation.
Security scope:
- Access control, vulnerability tracking, endpoint protection, and log review;
- ISO 27001, SOC 2, and GDPR evidence;
- Security escalation that reduces exposure.
Andersen runs backup and disaster recovery for organizations that cannot afford data loss or long outages. Recovery tests and failover playbooks support availability targets.
Recovery coverage:
- Backup policy enforcement for systems and databases;
- Recovery point and recovery time checks;
- Disaster recovery drills before incidents.
Our infrastructure managed services use automation, predictive operations, and AIOps for operations teams handling alert noise. Automated checks and remediation free specialists for high-impact fixes.
Remediation tasks:
- Scripted health checks and configuration validation;
- Alert correlation for earlier incident prevention;
- Remediation backlog for faster response.
Andersen delivers infrastructure managed services for IT teams needing dedicated support without losing control. Shared service desk workflows keep decisions internal while capacity grows.
Co-managed model:
- Shared ownership across L1-L3 and vendor tasks;
- Clear escalation rules for client teams;
- Flexible staffing for scalability.
Request the cost of managing your IT infrastructure
Success stories in IT infrastructure management
Andersen stabilizes regulated platforms, reduces incidents, and delivers infrastructure managed services with measurable outcomes.
USA
Keeping a radiology platform available on AWS
Healthcare client: Andersen ran 24/7 AWS monitoring, incident response, release control, scaling, backup, and recovery. The platform sustained 99.95% uptime.
IT environments and components we manage
Andersen maps components, tools, and operating rules so infrastructure managed services protect availability and cost control.
Why Andersen as an infrastructure management services provider
Andersen delivers IT infrastructure management solutions with measurable outcomes across enterprise, healthcare, cloud, and hybrid estates.
Certified infrastructure experts
Andersen assigns 80+ DevOps engineers and IT Ops specialists. Clients get cloud, network, server, and security expertise faster.
SLA-backed 24/7 support
Our NOC and service desk run 24/7 support under agreed targets. Critical incidents stay owned, timed, and escalated.
ISO-certified security and quality processes
Andersen aligns delivery with ISO 27001, SOC 2 evidence, and GDPR-aware controls. One enterprise case passed ISO 27001 and SOC 2 audits.
Transparent reporting and real-time visibility
Andersen reports incidents, assets, service status, risks, and cost trends in one rhythm. Leaders get real-time visibility.
Flexible cooperation models
We offer fully managed, co-managed, and dedicated infrastructure managed services. Clients scale coverage by workload and risk.
Predictable IT operating costs
Andersen applies cost optimization through rightsizing, scripts, and reviews. Clients get clearer budgets.
Proactive incident prevention
Our teams use baselines, trend analysis, and runbooks to prevent repeat incidents. One case reduced annual incidents from 1,100 to 10.
Scalable infrastructure
Andersen plans capacity across cloud, servers, data repositories, and networks before demand peaks. Clients gain scalability for business growth and stronger business enablement through infrastructure that adapts to changing demands.
Centralized infrastructure management
Andersen centralizes tooling, reporting, and escalation. This reduces vendor handoffs and improves operational visibility.
How we take over your infrastructure management
Andersen moves from audit to continuous improvement with documented ownership and measurable service targets.
Meet our expert
Vladimir Pedchenko
Senior Director of Managed Services and Security
15+
Years in IT Ops and Security
150+
Active service contracts
99.99%
Uptime for 10% of service contracts
At Andersen, Vladimir leads IT operations and security services, keeping customer systems secure and stable.
- Builds and leads high-performing and scalable IT teams;
- Ensures reliability and resilience across critical systems;
- Leads large-scale transformations and process improvements.
What our clients say
Clients use Andersen's infrastructure managed services to stabilize operations, improve service quality, and clarify ownership across infrastructure and cloud workflows.
IT infrastructure insights and best practices
Andersen publishes guidance on security, cloud operations, and IT oversight so teams can reduce risk and plan digital transformation faster.
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FAQ
IT infrastructure management is continuous administration, monitoring, security, and optimization of servers, networks, cloud, data repositories, endpoints, and support processes. It runs under 99.9%+ SLA targets to reduce outages and is not a one-time support activity.
Get a free IT infrastructure consultation
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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