Reliable AWS Managed Services Support for a Radiology Platform
About the client
The customer is a healthcare technology company operating in the medical imaging domain. It provides healthcare professionals and patients with access to radiology interpretations and diagnostic imaging services including X-ray, CT, MRI, mammography, and ultrasound. The organization’s platform connects hospitals, clinics, and physicians with radiologists, enabling fast and accurate diagnostics while meeting strict regulatory and compliance standards.
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Business Context
After Andersen’s development team successfully delivered a new web-based imaging platform, the customer needed managed services to ensure smooth operation and continuous support of the solution.
Challenges
The key challenges addressed through our managed services include:
- Rapid onboarding of the client's system into 24/7 L2–L3 support with minimal tolerance for operational disruption;
- Ensuring 24/7 availability and performance;
- Implementing robust monitoring and incident response to minimize downtime risks;
- Maintaining continuous availability and performance while enabling ongoing improvements;
- Establishing end-to-end operational processes within a compressed timeframe, including incident, change, and release management.
If these requirements are not met, the customer risks operational disruptions, compliance issues, and reduced trust from healthcare providers.
Project overview
All in all, Andersen is engaged to support the platform and its cloud infrastructure through comprehensive managed services, ensuring its stability, security, and continuous optimization on AWS. The engagement has two phases – i.e. transition and steady-state service delivery.
About the project
Andersen's managed services cover change and release management, incident and problem management, performance optimization, and capacity management, as well as backup and recovery.
App functionality
The managed services provided for this healthcare company ensure a wide range of functionalities and capabilities, all built on a solid AWS foundation:
- Amazon EC2 and Amazon ECR for scalable application hosting and containerized workloads;
- Amazon S3 for secure storage and retrieval of large medical images;
- Amazon CloudFront for global content delivery with low latency;
- AWS CloudWatch and AWS Lambda for automated monitoring, alerting, and remediation;
- Amazon EKS (Kubernetes) for container orchestration;
- Amazon MSK (Managed Streaming for Apache Kafka) and Amazon ElastiCache for Redis for real-time messaging and caching.
Solution
In practical terms, our team has been performing the following activities while providing managed service to support the AWS-based platform:
- Reviewing and controlling the deployment of application changes, reducing the risk of downtime;
- Providing 24/7 monitoring, triage, and resolution of incidents, with root cause analysis to prevent recurrence;
- Proactively tuning AWS resources and system configurations to improve response times and cost efficiency;
- Scaling EC2 instances, Kubernetes clusters, and storage resources in response to demand;
- Verifying automated database and imaging data backups, with tested recovery procedures.
Project results
As a result of the established support model and services delivered, the client achieved consistent and predictable operational outcomes:
- Full compliance with the agreed SLA for response and resolution times, ensuring timely handling of incidents as well as preventing system downtime and associated business disruptions;
- 24/7 availability of the radiology platform, enabling continuous access to critical clinical workflows;
- Stable and resilient AWS operations, enabling predictable service delivery and business continuity as the platform scales.
These results have enabled the customer to focus on expanding their medical imaging services while relying on Andersen for efficient and continuous AWS operations.
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