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Andersen was approached by a global leader in B2B2C insurance focused on automotive, travel, health, and home insurance solutions. The customer employs over 20,000 specialists all over the world, processing and handling more than 70 million insurance cases annually. In order to facilitate their operations, win more clients, and boost their business efficiency, the customer entrusted Andersen with building an advanced travel insurance advisor.
The project we have helped to build was a digital platform accompanying travelers before, during, and after their trips. Namely, it gives its end-users access to the customer’s relevant insurance products and services. The solution is also intended to offer services provided by the customer’s partners operating in the travel industry.
As for the main business principle the resulting platform is based on, it can be described as a Freemium membership model. Thus, a range of features available for a client depends on the type of account this client has. Namely, registering with the platform gives end-users access to a set of free valuable services only. At the same time, users can subsequently upgrade their accounts to a paid membership with a premium service bundle and additional optional paid services.
In practical terms, our main goal was to thoroughly rewrite the customer’s existing platform and propel it to a new level. The customer’s travel assistant was written in Drupal. Owing to Andersen’s involvement, the new stack now includes Java, Angular, and AEM.
As a result, the upgraded and improved platform is easily scalable and includes the functionality for launching new countries, providing multi-language support, and manage content easily.
The resulting IT solution is based on microservice architecture. This software is integrated with identity providers, the customer’s internal contracting systems, and several payment providers – i.e., internal systems to purchase insurance and Stripe to pay for the services of external providers. It is also worth mentioning that the list of integrations is currently being expanded and developed.
In addition, the digital platform is linked to a variety of services for a smarter traveling experience:
The solution proposed by Andersen involves a thorough upgrade and modernization of the customer’s old solution so that it can handle all the new tasks properly.
As for the main project challenges Andersen faced, the customer wanted the platform to be capable of quickly launching new countries – roughly within 1-2 months. On top of that, the solution was expected to include reusable APIs – e.g., the same registration API for the customer's platform itself and other partner platforms.
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