Internal tools for a travel company
"Andersen's hard-working and talented people establish open communication"
About the client
TUI is a leading travel and tourism service provider working all over the globe. Correspondingly, it has multiple offices in different countries and is determined to effectively manage its workflows.
![[object Object] on the map](https://static.andersenlab.com/andersenlab/new-andersensite/bg-for-blocks/about-the-client/germany-tablet-2x.png)
Project overview
TUI approached our company as a trusted provider of custom travel software. Their goal was to streamline corporate workflows and make end-client services more user-friendly. Andersen’s team took on the challenge of developing four advanced solutions from scratch and providing consultation on design approaches. While the overall design was handled by TUI’s staff, we collaborated closely to ensure best-in-class usability.
Over the course of 22 months, we employed such technologies as Golang, MongoDB, Vue.js, Node.js, hapi, and Angular to deliver an internal tool for managing regions, a system for tracking APIs, a service for transforming data, and a marketing tool for overseeing TUI’s email campaigns. Since TUI needed comprehensive external development support, we assembled a versatile team of back-end and front-end specialists capable of tackling multiple tasks concurrently.
TUI Deutschland expressed high satisfaction with our work. Their tech lead praised our dedicated professionals, highlighting the transparent communication that ensured a smooth collaboration and allowed TUI to stay focused on its clients. This success story underscores our commitment to delivering high-quality solutions that generate tangible value for our partners.
Other:
6M approach
App functionality
- An internal tool for managing regions for tourism, grouping them while displaying on landing pages;
- Tracking an API using a region identifier that focuses on attracting leads;
- Displaying benefits of a particular booking and all monetary savings aggregated from the best tourism website examples;
- A service that adapts the information to the appropriate format by collecting data and transforming it correctly;
- A marketing tool designed to manage TUI email campaigns for importing a JSON data file, using the tool to create or edit existing campaigns, and then export their updated version;
- Integrating with analytics tools to track user interactions and app performance.
Solutions
Since TUI didn’t have its own engineering team, we provided versatile specialists who assisted in developing internal projects, including a travel website project, and handled various tasks concurrently. The solutions we delivered, based on the design provided by TUI, enable their employees to access the internal database more efficiently, manage content seamlessly, and respond swiftly to market needs. As a result, end-users now feel more engaged and satisfied and work more effectively.
Project results
The project was a resounding success for our customer. The robust tools we implemented have reduced the time spent on the preparation of marketing materials by 30%. Also, the customer’s focus group appreciated their intuitive interfaces and usability. The success of this project demonstrates our commitment to delivering top-quality solutions that drive tangible results.
Customer review
Technical Lead at TUI Deutschland
Review verified by clutch and matches the customer’s words
The engineering development team provided by Andersen helped us launch high-quality products in a timely manner, meeting our expectations, so we could fully focus on our clients. Andersen's hard-working and talented people established open and honest communication to ensure a smooth workflow.
Redesign concept
TUI is a travel company, which covers the entire tourism sphere with a website for booking tours, hotels, flights, cruises and more.
ABOUT PROJECT
To improve the convenience of using the company's services, our customer decided to introduce a system of discounts for its clients, as well as to provide the more convenient search for hotels. The implementation of these ideas was entrusted to the Andersen team.
PROJECT GOALS
USER INTERVIEWS
Interviews give insights into what users think about a product. They can point out what site content is memorable, what people think is important, and what ideas for improvement they may have.
PERSONAS
Personas make the design tasks at hand less complex, they guide through ideation processes, and they can help to achieve the goal of creating a good user experience for your target user group.
USER FLOW
WIREFRAMING & PROTOTYPING
Wireframes & prototyping serve as the foundation of a website or app visual design, and give an opportunity to arrange elements on the page or screen, and also to map out the priority of content.
USABILITY TESTING
The goal is to identify any usability problems, collect qualitative and quantitative data and determine the customer's and user’s satisfaction with the product.
TYPOGRAPHY AND COLORS
Fonts play a vital role on website. If chosen correctly, they can improve the overall aesthetic of the page and allows visitors to read the content easier. Correctly chosen color will help highlight clickable elements and important information.
BUTTONS AND SWITCHES
ELEMENTS
VISUAL DESIGN
Let's talk about your IT needs
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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