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Class Action Web Application image

Class Action Web Application

Development of a digital platform for lodging a claim

case icon

Digitalization of the claims process

Project ROI

After 6 months from release, we usually ask customers about the financial results of a project to make sure we did our job well

118 %

Project timeline

Andersen team has spent more than 320 hours every week on the development of this solution

3
weeks ahead of schedule

Asian-Pacific coverage

The platform is available for users in Australia, Singapore, and Indonesia

3
countries

About the project

Andersen’s team cooperated with a large Asian-Pacific advisory and investment firm which provides consulting, investment and real estate services, dealing with class action suits. In order to improve the customer experience, the company decided to launch a platform where users can lodge their claims so that claimants don’t have to visit the physical branch. Since such a platform should have been of high quality, the customer contacted our specialists.

Industry

Enterprise

Duration

15 months

Team size

8 developers

Tech Stack

Angular, Vue.js, .NET

Visual concept

Ux-research

Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.

UI-system

When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.

Colors

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Buttons

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Checkboxes and radio buttons

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Icons

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Dropdowns

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Menu

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System popups

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Main pages

Dashboard

The default page of the application is a configurable dashboard with widgets. The widgets display various charts of claims depending on the period of time, their statuses, amount of money, etc.

Dashboard image

Review

Workspace for data validation. Here, the user can check the details of a particular claim and leave comments to colleagues. In order to make the validation process more convenient, we provided the possibility to attach and view a claim document in PDF format.

Review image

Kanban

Having the aim of making the workflow visible and transparent, we implemented a board with columns reflecting the status of each claim, from the to-do list to the list of claims waiting for approval. When the status of a claim changes, the user can simply drag it to the corresponding column.

Kanban image

Several pages

Create group

In order to make the teamwork easier, we provided the functionality that enables certain users to create groups. All the user need is to name the group, add a description, and drag agents from the contact list.

Create group image

Filters

Our specialists suggested the implementation of a complex filter that allows for the easy and quick search among hundreds of claims. The filter includes a number of criteria: status, amount of money, number of a claim, date of submission, etc.

Filters image

Email campaign history

The internal mailing system. In order to deliver some message to a certain group of employees, the user can simply set criteria for selecting mail recipients. This functionality removes the necessity to create a list of target employees manually.

Email campaign history image

Case page

This page is designed for people who want to leave a claim, which provides the overview and details of class actions. We ensured the simplicity of the page so that it is intuitive to any user. Also, the user can contact a specialist in case of the difficulty with filling the form.

Desktop
Desktop image
Responsive
Responsive image

Project Results

Andersen’s team delivered a qualitative bug-free web platform for the class action applications, which simplifies the claim lodging process. Since the platform relieves from the necessity to visit the customer’s office in order to apply for the service, it became widely known quickly and led to the significant increase of the customer’s client base. The clients note the convenience of the solution since they can make a claim regardless of their location spending on the whole procedure less time.

88%

Satisfaction rate

50%

Process optimization

43%

New clients

Client’s feedback

SMB, enterprise and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen.

Timothy Kozak
Timothy Kozak Manager at KordaMentha

I am completely satisfied with our cooperation and with the product developed by the team. I would say that the distinguishing feature of Andersen is high quality in everything, whether they are provided services or developed software solutions. So I can affirm that Andersen is a trusted vendor that worth to be partners with.