Development of a digital platform for lodging a claim
After 6 months from release, we usually ask customers about the financial results of a project to make sure we did our job well
Andersen team has spent more than 320 hours every week on the development of this solution
The platform is available for users in Australia, Singapore, and Indonesia
Andersen’s team cooperated with a large Asian-Pacific advisory and investment firm which provides consulting, investment and real estate services, dealing with class action suits. In order to improve the customer experience, the company decided to launch a platform where users can lodge their claims so that claimants don’t have to visit the physical branch. Since such a platform should have been of high quality, the customer contacted our specialists.
Industry
Enterprise
Duration
15 months
Team size
8 developers
Tech Stack
Angular, Vue.js, .NET
Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.
When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.
The default page of the application is a configurable dashboard with widgets. The widgets display various charts of claims depending on the period of time, their statuses, amount of money, etc.
Workspace for data validation. Here, the user can check the details of a particular claim and leave comments to colleagues. In order to make the validation process more convenient, we provided the possibility to attach and view a claim document in PDF format.
Having the aim of making the workflow visible and transparent, we implemented a board with columns reflecting the status of each claim, from the to-do list to the list of claims waiting for approval. When the status of a claim changes, the user can simply drag it to the corresponding column.
In order to make the teamwork easier, we provided the functionality that enables certain users to create groups. All the user need is to name the group, add a description, and drag agents from the contact list.
Our specialists suggested the implementation of a complex filter that allows for the easy and quick search among hundreds of claims. The filter includes a number of criteria: status, amount of money, number of a claim, date of submission, etc.
The internal mailing system. In order to deliver some message to a certain group of employees, the user can simply set criteria for selecting mail recipients. This functionality removes the necessity to create a list of target employees manually.
This page is designed for people who want to leave a claim, which provides the overview and details of class actions. We ensured the simplicity of the page so that it is intuitive to any user. Also, the user can contact a specialist in case of the difficulty with filling the form.
Andersen’s team delivered a qualitative bug-free web platform for the class action applications, which simplifies the claim lodging process. Since the platform relieves from the necessity to visit the customer’s office in order to apply for the service, it became widely known quickly and led to the significant increase of the customer’s client base. The clients note the convenience of the solution since they can make a claim regardless of their location spending on the whole procedure less time.
SMB, enterprise and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen.
I am completely satisfied with our cooperation and with the product developed by the team. I would say that the distinguishing feature of Andersen is high quality in everything, whether they are provided services or developed software solutions. So I can affirm that Andersen is a trusted vendor that worth to be partners with.
