Sprint 89
(23.12.2019 - 05.01.2020)
5 /5
Tasks
Tasks were planned and successfully completed
Time spent
Bug fixing
Development
Class Action Web Application
Development of a digital platform for lodging a claim
Development of a digital platform for lodging a claim
After 6 months from release, we usually ask customers about the financial results of a project to make sure we did our job well
Andersen team has spent more than 320 hours every week on the development of this solution
The platform is available for users in Australia, Singapore, and Indonesia
Andersen’s team cooperated with a large Asian-Pacific advisory and investment firm which provides consulting, investment and real estate services, dealing with class action suits. In order to improve the customer experience, the company decided to launch a platform where users can lodge their claims so that claimants don’t have to visit the physical branch. Since such a platform should have been of high quality, the customer contacted our specialists.
Industry
Enterprise
Duration
15 months
Team size
8 developers
Technologies
Angular, Vue.js, .NET
Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.
When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.
The default page of the application is a configurable dashboard with widgets. The widgets display various charts of claims depending on the period of time, their statuses, amount of money, etc.
Workspace for data validation. Here, the user can check the details of a particular claim and leave comments to colleagues. In order to make the validation process more convenient, we provided the possibility to attach and view a claim document in PDF format.
Having the aim of making the workflow visible and transparent, we implemented a board with columns reflecting the status of each claim, from the to-do list to the list of claims waiting for approval. When the status of a claim changes, the user can simply drag it to the corresponding column.
In order to make the teamwork easier, we provided the functionality that enables certain users to create groups. All the user need is to name the group, add a description, and drag agents from the contact list.
Our specialists suggested the implementation of a complex filter that allows for the easy and quick search among hundreds of claims. The filter includes a number of criteria: status, amount of money, number of a claim, date of submission, etc.
The internal mailing system. In order to deliver some message to a certain group of employees, the user can simply set criteria for selecting mail recipients. This functionality removes the necessity to create a list of target employees manually.
This page is designed for people who want to leave a claim, which provides the overview and details of class actions. We ensured the simplicity of the page so that it is intuitive to any user. Also, the user can contact a specialist in case of the difficulty with filling the form.
Our clients are provided with weekly reports enabling project processes monitoring and goals achievement progress.
Andersen’s team delivered a qualitative bug-free web platform for the class action applications, which simplifies the claim lodging process. Since the platform relieves from the necessity to visit the customer’s office in order to apply for the service, it became widely known quickly and led to the significant increase of the customer’s client base. The clients note the convenience of the solution since they can make a claim regardless of their location spending on the whole procedure less time.
SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen
I am completely satisfied with our cooperation and digital platform for claim lodging developed by the team. I would say that the distinguishing feature of Andersen is high quality in everything, whether it's services provided or software solutions developed. So I can affirm that Andersen is a trusted vendor that worth being partners with.
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Virtual server hosting, container management, and serverless computing.
Team members
Understanding of the project
(Results based on 8 evaluation parameters)
Management
(Results based on 7 evaluation parameters)
Tracking systems / task evaluation
(Results based on 9 evaluation parameters)
Code quallity control
(Results based on 9 evaluation parameters)
Auditing of QA (manual + auto)
(Results based on 14 evaluation parameters)
Total project score
Project growth measures the growth of the number of team members involved in the project and shows the difference in the number of team members at the end of the project comparing with its initiation
Project plan/fact matching measures how the project meets the initial budget and developing schedule.
67 system architects, lead, senior, full stack developers. Java is the core language we used for more than 25 Banking, HealthCare, and Insurance systems
Development of a complex high-functioning platform for the world’s largest online bank.
ReactJS, Scala, Java, Swift, JavaScript, TypeScript, Angular 5+, Redux, Node.js
