Our expert delivery network covers workplace technology, infrastructure, and support needs across industries.
Workplace Managed Services
Andersen delivers workplace managed services from $50 per seat per month, covering employee devices, applications, and workplace infrastructure. We reduce IT workload and administrative overhead while minimizing device-related disruptions and downtime.
Workplace managed services powered by deep expertise
Continuous monitoring detects device, system, and access issues early, before they interrupt daily operations.
A 96% CSAT (customer satisfaction score) shows how consistently our support resolves employee issues with clear ownership and useful communication.
Workplace managed services we provide
Managed workplace services support a modern workplace, from approved equipment and cloud access to daily support and secure offboarding.
We manage laptops, desktops, monitors, and peripherals for companies that need consistent equipment, secure provisioning, and less desktop downtime.
The service includes:
- Approved hardware procurement;
- Image, software stack, identity enrollment, and security setup;
- Ready-to-use device shipment to home or office;
- Asset register: serial number, user, location, and warranty status;
- Offboarding, secure wipe, re-imaging, and redeployment.
Andersen administers Microsoft Office 365 for organizations that need controlled identities, licenses, mailboxes, and policies without adding routine administration to their internal IT workload.
We manage:
- Users, licenses, mailboxes, and shared mailboxes;
- Distribution groups, security groups, and role-based access;
- Conditional access, MFA, and device compliance policies.
Andersen adds a backup layer for companies that need to recover employee data after a deleted mailbox, overwritten file, or lost device. Granular recovery protects business work when tenant replication is not enough.
Backup coverage includes:
- Exchange, OneDrive, SharePoint, and Teams backup;
- User data redirected to OneDrive from managed devices;
- Granular restore of a message, file, or folder;
- Data recovery after device loss, theft, or failure.
Our remote support team resolves workstation, operating system, standard application, VPN, and connectivity issues so virtual teams can return to work quickly.
Support covers:
- L1/L2 assistance for end users and standard business and web applications;
- Account onboarding, role changes, password resets, and offboarding;
- Printing, peripherals, VPN, and connectivity troubleshooting;
- Incidents and service requests tracked under agreed SLA targets.
Andersen dispatches local field engineers in Texas when an office or branch issue needs hands-on diagnostics, repair, or replacement to restore local operations.
On-site work includes:
- Hardware diagnostics, repair, replacement, and warranty coordination;
- Printer, meeting room, and peripheral support;
- Local infrastructure work for switches, Wi-Fi, and structured cabling;
- Engineer dispatch when remote resolution is not possible.
Our engineers maintain workplace infrastructure for organizations in any industry that need reliable Wi-Fi, switching, cabling, and endpoint connectivity. This reduces local outages and gives IT teams up-to-date network records — one solution owner instead of three vendors.
The scope covers:
- Network troubleshooting and connectivity validation;
- Switches, access points, meeting room equipment, and peripherals;
- Configuration records for network visibility.
We plan and execute new site setup or office moves as separate project work for companies that need users, hardware, access, and local systems ready on the agreed opening date.
Delivery includes:
- Site readiness checks and deployment requirements;
- Equipment shipment, installation, labeling, and user handover;
- Move-day coordination and post-move issue resolution.
Put one accountable partner in control of workplace operations and employee support
Technology partnerships and certifications
Andersen applies certified technology expertise and recognized security practices to manage workplace environments. These controls support accountable delivery and measurable service quality.
Managed workplace service plans
Andersen matches service hours to operating needs. Each plan combines device management, fixed pricing per user per month, and support without per-incident invoicing.
Choose workplace coverage that matches your operating hours, locations, and priorities
Workplace managed key benefits
A structured workplace service improves employee experience, reduces operational friction, and gives leadership measurable control over technology delivery.
Reduce IT workload
A single service desk handles routine requests, lifecycle tasks, and escalations through one ticketing system. Internal IT spends less time on administration and more time on strategic priorities.
Boost employee productivity
Fast device provisioning and clear incident ownership return users to productive work with fewer delays. Employees receive usable equipment sooner and lose less time to recurring disruptions.
Strengthen security and compliance
A consistent workplace baseline reduces access gaps and device exposure across employee operations. Teams gain clearer evidence for compliance reviews and faster follow-up on exceptions.
How our managed service works in practice
Andersen turns assessment, deployment, security, support, and review into an efficient workplace lifecycle with measurable results.
We map users, devices, applications, sites, access requirements, and delivery expectations. The result is a practical operating model with a clear inventory, ownership, and transition plan.
- Current-state device and workplace environment assessment;
- Approved hardware and software standards;
- SLA, escalation, and reporting requirements.
Security and compliance in workplace managed services
Andersen applies consistent device, identity, and data controls to reduce workplace risk while keeping daily operations accountable.
Device security
A managed device receives full-disk encryption, endpoint protection, and compliance configuration before handover. These controls reduce exposure from lost or misconfigured hardware.
Identity and access management
Microsoft 365 policies enforce MFA, conditional access, and device compliance for employee identities. Named controls reduce unauthorized entry and align user environments with approved requirements.
Patch management
Patch controls apply a regular update cadence and report devices outside compliance. Early validation lets security teams address vulnerabilities before they disrupt operations.
Certified processes
Our delivery model follows ISO/IEC 27001-certified processes, AICPA SOC 2 Type II attestation, and ITIL-certified service management. Organizations receive accountable, documented workplace operations.
Data protection and confidentiality
Access governance applies least-privilege administrative rights, named accounts, and logged actions. NDA and DPA agreements define access conditions, with subprocessors documented before work begins.
Why choose Andersen for workplace managed services
Andersen combines one accountable operating model with certified expertise, security controls, and predictable service economics for distributed workplaces.
One accountable workplace partner
Andersen manages devices, Microsoft 365, remote support, and on-site support through one provider and one fixed monthly model. Leaders get clearer ownership and a single point of accountability.
Certified technology expertise
Microsoft Certified Expert Certification and Microsoft Azure Certification guide controlled workplace delivery. Guaranteed SLAs turn response and resolution expectations into measurable service results.
Security-first workplace delivery
ISO/IEC 27001, AICPA SOC 2, and ITIL practices shape delivery across the managed workplace environment. Andersen strengthens governance while keeping operational security controls visible.
Proactive and predictable service
Andersen combines 24/7 monitoring, SLA reporting, fixed monthly pricing, and proactive management. Leaders see issues earlier and can forecast workplace operating costs more reliably.
Testimonials
Managed services help companies improve employee experience and control workplace complexity. Andersen maintains reliable technology operations across locations through accountable support.
FAQ
Workplace managed services are a subscription model for managing employee devices, applications, access, and daily IT support. Pricing is fixed per user per month, with no per-incident invoicing. The model includes:
- One point of contact and one ticketing system;
- Agreed response and resolution targets;
- Hardware billed separately from the management subscription.
Start a conversation about your workplace needs
What happens next?
An expert contacts you after reviewing your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We prepare a service plan with coverage, SLA targets, and monthly pricing.