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Driving down costs and risks in banking

Financial Services
Clutch.co
Customer rating
4.9
This ranking reflects our expertise and success
Driving down costs and risks in banking

About the client

Andersen’s team of business analysts was engaged by a commercial digital bank. While running an internet banking system, they struggled to develop and release new features due to flawed requirements management and a lack of understanding of their landscape. To address these issues, we conducted a comprehensive technical audit, assessed the system’s current state, and delivered actionable recommendations.

Challenges

The challenges faced by the customer in terms of business processes encompassed:

  • Lack of a current architecture diagram for the bank’s systems related to the mobile application for individual clients;
  • Lack of comprehensive documentation on internal systems interactions for the common mobile banking related flows;
  • Emergence of duplicate systems;
  • Prolonged time required to prepare documentation for new tasks.

Solution

Andersen's business analysis audit team was quick to assess the situation and propose an array of remedies:

  • Conducted an architectural analysis at the context and container levels for the mobile application serving individual clients;
  • Created an architecture diagram of the current state, illustrating the interaction between internal and external systems related to the core functionality of the bank’s main product — the mobile application for individual clients;
  • Prepared recommendations based on the created diagram, focusing on the most critical aspects.

Project results

As a result of Andersen’s involvement, the customer saw measurable improvements:

  • Requirements-related bugs were reduced by 35%;
  • 10 critical risks were identified, with a mitigation strategy provided for each;
  • The average development budget per feature was reduced by 15%.

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