A HIPAA-Compliant TeleHealth Tool for Hospital Staff

About the project

The U.S. healthcare institution has reached out to Andersen to develop a TeleMedicine platform with rich functionality and HIPAA compliant communication tools, in order to deliver health services in the period of the pandemic, when the distance is a critical factor. The platform had to be integrated with the local EMR and a wearable device for remote patient monitoring between the visits.

Application functionality

• Custom and multiplatform telemedicine solution (Web, iOS, Android)
• Integration with hospital EMR
• Patient friendly environment for video call, telephone call, and medical record review
• Online scheduling with automated and customizable email / text appointment notifications and reminders
• Interactive virtual room with educational materials available for reading on a particular disease
• High quality video and audio calls through HIPAA compliant APIs
• Store-and-forward functionality
• Secure and encrypted transfer of medical scans, documents, and pre-recorded videos
• Ability to use facial recognition to match person to ID
• Ability to scan identification cards and insurance cards
• Ability to monitor platform use and activity (patients, health professionals, and admin)
• Ability to integrate with wearable devices for remote patient monitoring

Solution

Results

• Increase in virtual visits up to 5.000 a week - 46% of total encounters - within 3 months
• Possibility to simultaneously engage with multiple users in a virtual room: doctors, patient, patient's relatives
• Integration with EMR provided timely access to patient's past history, lab tests, medical scans - essential for complex monitoring and treatment of long-term conditions
• Improved patient engagement between the visits: possibility to monitor the biometrics and the symptoms of chronic diseases
• Improved quality and timeliness of the provider's medical services
• Increased social distancing ensured keeping incidences of infection down