Achieve smooth operation of your company with 3 levels of IT support to cover all your technology-based issues.
SMART AND FLEXIBLE APPROACH
Our support engineers provide an individual approach and solutions to ensure reduced cost, minimized risk and improved ROI from their IT applications.
3+
support levelsTEAM
Multi-faceted capabilities of our team reduce system downtime and help you focus on strategic initiatives by minimizing routine maintenance activities.
50+
skilled engineersALWAYS CONNECTED
We are committed to providing 24/7 support for your business-critical applications.
24/7
availabilityCompany of experts
To test knowledge, confirm their qualifications and professional skills, our experts receive the following certificates in the field of application support and maintenance.
What you get
We offer IT Applications Maintenance and Support Services (AMS) of the 1st, 2nd, and 3rd levels for not only solutions developed by Andersen but also third-party applications
Help Desk/Call Center
We will take control on requests and issues of your employees or customers that don’t require deep technical expertise by providing:
- Basic Help Desk assistance
- Call Center support
- Inbound customer support
Advanced technical support of your infrastructure or application
We will help to deal with all kinds of support requests from your employees or customers that require all levels of technical expertise with such actions as:
- Complex issues solving
- Root cause analysis
- Implementing workaround solutions
- Involving internal/external IT experts
Maintenance of your infrastructure or application
We will take care of your infrastructure or application maintenance needs required to keep your business up and support its goals by performing:
- Patching and upgrades
- Performance monitoring
- Backup and recovery
- Application maintenance
What we do
IT Service Reports
The team will provide you with regular reports about the quality of the provided services and their compliance with the agreed service levels.
Performance Monitoring
Composing a full picture of your app or infrastructure server’s performance and ensuring its timely optimization to avoid any issues.
Outstanding Technical Support
You can increase the efficiency of your IT support services by delegating them to a team of our experts who are committed to the agreed service levels.
Development Support
You can rely on Andersen’s specialists when it comes to supporting development or DevOps needs for your product.
Call Center
Andersen provides a team of dedicated professionals that will provide support for your employees or customers via phone.
IT Expenses Optimization
Optimize your IT support-related expenses by delegating a wide range of IT services to us, and we’ll provide them at the agreed service levels.
Backup and Recovery
Andersen’s specialists will ensure regular backups of your infrastructure and its rapid recovery in case of any emergency.
Fast Provision of Experienced IT Resources
By reaching out to us, you will be provided with a team of skilled engineers for maintenance and support within 15 business days or less.
Team of experts
If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.
- 3days to provide developers
- 10days to start
- 2weeks of free trial
System administrator
SUMMARY
System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...
4
years’ experience3
projects with AndersenSystem administrator
SUMMARY
Motivated and fast progressing System Administrator with 17+years of experience in software developme...
17
years’ experience6
projects with AndersenSystem administrator
SUMMARY
System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...
8
years’ experience4
projects with AndersenWhether you are in the early stage or have an ongoing project, our professional architects are always ready to consult and guide you within the development process. Schedule a free online consultation with our specialists.
Take a Look at Our Maintenance & Support Cases
Here is how we help clients derive maximum benefit from their software
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Expert custom solutions with over projects delivered
Assisting businesses across major industries address complex problems with technology solutions. We use industry-specific knowledge to custom-tailor solutions to meet each customer's unique needs.
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