Creation of new design for the customer’s existing platform
After 6 months from release, we usually ask customers about the financial results of a project to make sure we did our job well
Andersen team has spent more than 120 hours every week on the development of this solution
The platforms are available for users in Netherlands, Jordan, Dubai, India, and Pakistan
The customer’s company owns two applications that are used in utilities. The first one is a cloud platform for operators of utility services call centers aimed at simplifying and optimizing the process of communication with clients. The second one, in turn, is developed directly for clients and allows them to view their utility bills or meter readings, and, if necessary, terminate contracts. The task for Andersen’s team was to create a new user-friendly design for these platforms.
Industry
Enterprise
Duration
2 months
Team size
3 developers
Tech Stack
Figma
The new designs of the platforms for clients and call operators were presented at the SAP for Utilities conference, where it received general approval. According to the customer’s employees feedback, new design allows them to carry out their job almost twice faster than before, while clients are totally satisfied with the ease of use of the platform. Besides, simplicity and convenience of the design attracted new clients and thus allowed the customer to expand its client base.
SMB, enterprise and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen.
The new designs enabled our call operators to work faster led to the extension of our client base. That’s the result we expected hiring designers from Andersen. We are really impressed by their creativity and reasonable suggestions which, as we think, turned the usage of the platforms into joy. We want to thank each of them for their job.
